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Hello Figma Support Team,I was recently removed from a team workspace. Before my removal, I created several files within my personal profile space (Drafts). I have never shared these files with anyone, as they contain my private work and intellectual property.Currently, these files have disappeared from my dashboard. When I attempt to access them via direct links, I receive the following error: "Current location: Another user's Drafts. You can’t move files that are in another person's Drafts."I am highly concerned about the privacy of my data. Since these files are strictly my personal property, I explicitly request that the team administrator is not given access to them and cannot move them from the unassigned drafts archive.Please permanently transfer these files back to my own isolated Personal Workspace where I can safely access them.Thank you for your prompt assistance in securing my data.

Hi! I am experiencing an issue with keyframe creation in Figma Motion.The playhead appears to be positioned exactly on an existing keyframe, but when I change a property, Motion sometimes creates another keyframe about 0.001 seconds earlier. As a result, two nearly identical keyframes are created next to each other.This is difficult to notice and can cause unexpected animation behavior. It would be helpful if Motion snapped the playhead more reliably to existing keyframes and updated the selected keyframe instead of creating a new one a fraction of a millisecond earlier.

I am writing to request the immediate cancellation of my Professional Team (Monthly) subscription associated with "DDDY's team" (Invoice ID: in_1TuA3ZIvcqWR3dFDiVQSsMlX), which was charged $16.50 USD on June 17, 2026.I have not used this subscription at all during the billing period, and I am requesting a full refund of this charge.Please cancel the subscription and process the refund as soon as possible. If this matter is not resolved in a timely manner, I will have no choice but to pursue legal action.I look forward to your prompt response.And I don't know where the unsubscribe is. Did you hide it on purpose?

We’re trying to add Figma’s remote MCP to our AI governance platform Runlayer. When we attempt to authenticate we get this error:{"jsonrpc":"2.0","error":{"code":-32000,"message":"Method not allowed."},"id":null}We're using the following URL, https://mcp.figma.com/mcp and configuring runlayer as a pre-registered oauth 2.1 client

Hi Team,One of the user is not able to access Figma MCP server though he has a valid license.Request you to please look into this and provide the solution.below is the user details.User Name: Yonatan Tal Email id: [REDACTED by admin]Environment : Figma - ProdServer name: figmaURL: https://mcp.figma.com/mcpType: HTTP (remote)Purpose: design-to-code, design context, Code Connect Please add user email;s as well for all communication:  [REDACTED by admin]Thanks,Shadab  

Hello,I seem to have 310 credits in my AI balance but am unable to use Figma Make. The textbox to type is disabled and there is a banner saying i’m out of credits, but the AI Balance clearly says 310 credits left. This happens on both desktop and web. I’ve tried reloading the tab too.any help woudl be appreciated. thank you!  

Search response time is extremely long and often times renders Figma unresponsive. I can't cancel the serach, have to close and reopen files.This is extremely frustrating. I'm working in an organization of 50+ our designers with a quite an extensive design system.There are a lot of files that have to be searched for preceding patterns. The type of patterns that other designers have designed in the past before I joined the projects.I also have to search a lot through existing design system documentation which is made of Figma slides and Figma template and component libraries.Searching through these files is extremely painful. The reason is it takes so much Time to load search results.At times the search just doesn't respond at all. I have to close the file, then reopen the file and then try to search again. That’s not only is very distracting, but also takes a huge lot of time.A simple text search shouldn't take that much time.

When a component uses properties to control nested instances inside a slot e.g. color, overriding any properties of the nested instance e.g. a text property, causes the parent component's properties to stop cascading into it. The only recovery path is a full instance reset, which wipes any existing overrides in the process.As a result, for all components where parent properties control nested slot instances, the new slots feature cannot be adopted within our design system. I’ve attached a short video recording to demonstrate the issue. Thanks!

(screenshot redacted by the moderator due to PII)

In a component with a slot containing multiple items, changes to the items stop propagating in the instance once any individual item within that instance has been manually overridden.Consider a menu component containing a slot with menu-item components. At some point, I use that menu component by instantiating it inside another component — say, a menu-app — which then appears across multiple views. I want any changes made to the menu-items to propagate to all those instances, keeping every view consistent. And this works as expected, until I make any change to any of the menu-items within the instance. I could understand that manually overriding a specific item in a slot prevents changes from propagating to that same item — I could live with that. But the problem goes further: changing anything on any item — such as its position in the stack (which is critical if I ever decide to reorder the menu items) — completely breaks propagation of any slot-level changes across the board.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 17–19 days ago. When I tried to open them recently, they displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 2 Known file name: FTS Mobile Plan: Free Owner: Same account Last accessed: Approximately 17–19 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information, such as my account details, file links, or screenshots, to assist with the investigation.Thank you for your time and support. I lo

There has been no response on the support ticket I submitted and now my team is locked. Any other way I could contact support?

Hello Figma Support Team,I hope you are doing well.I would like to request a refund for my Figma Professional subscription. I subscribed because I thought I needed the software, but I haven't used it so far and don't think I will. I have already cancelled the subscription via my profile, but I was wondering if it is possible to get a refund.I understand that refunds are subject to your policies, and I sincerely appreciate any assistance you can provide. Thank you for taking the time to review my request.I look forward to your response.Kind regards,

actually, i never change my password, but figma always remind my password is wrong, so figma force me to reset my password, but unfortunity, my could not receive email(redacted by the moderator due to PII) , i do not know why ,maybe this 126 address not allow me to receive figma email, anyway , could you help me to solved this problem, because i have a lot of file connect this account ,but i could not log in (redacted by the moderator due to PII), it really a bad experience. please help me ,help me~~~

On my Figma paid plan, I didn't know that giving a team member edit permission would incur extra charges. I granted edit access and then immediately revoked it, but I was still charged this time. I'm a job-seeking student with no income, so I would really appreciate it if you could process a refund.

If a user is added to our Figma Team with "Can View" (view-only) permissions, can this view-only team member see pending invite emails anywhere in the project share menus or anywhere else?Thank you for your help!

Dear Support Team,I am writing to request your assistance in retrieving historical invoices for my account.Our team is currently on the Starter plan, which limits our ability to view or download invoices directly from the dashboard. However, I need to obtain the PDF copies of two past invoices, which I believe were generated during our previous subscription (Professional / Organization / Enterprise plan).I have billing access to this account. Could you please help retrieve and send the following invoices to this email address, or forward this request to the billing department?Requested Invoice IDs: in_1TeXL9IvcqWR3dFDhI1164Ef in_1TTIaPIvcqWR3dFDcV8eMl1r Associated Account Email: (redacted by the moderator due to PII)Please let me know if you need any additional verification or details to process this request.Thank you for your time and assistance.Sincerely,Tosspon

Hello! It seems like this menu for Easing in the Interaction popup has slightly changed style – it now looks like its own window and can be dragged around etc.However one regression I noticed compared to when it was a simple dropdown menu is that shortcuts from the keyboard no longer work. Usually on these kinds of dropdown menus, you can type the first letter(s) of the menu item and it will automatically select it. Then you can hit [Enter] or [Space] on your keybaord and it will automatically select that option. This behavior is seen on all dropdown menus in the style of the 2nd image (in this case, the Trigger menu) Woudl love to be able to keep using my keyboard because its often faster to type the option then to use my trackpad/mouse, find the relevant item, and then click it If you have any questions or need clarifications let me know.thank you!   

Is GitHub integration only available in the standard Make project view? Why not the Kit authoring environment specifically?

Hi everyone,I'm running into an issue when exporting designs from Figma for print, and I'm curious if anyone else has experienced something similar.The colors in Figma look exactly as expected, and the exported PDF also appears correct when viewed on screen. However, once I print the PDF, the colors become slightly dull, gradients don't look as smooth, and some thin elements appear lighter than expected.To rule out a printer hardware issue, I printed several diagnostic printer test pages, and everything looked normal. Color blocks, grayscale gradients, and text all printed correctly, so the printer itself seems to be working properly.Here's what I've already tried:Exporting the PDF at different quality settings Printing from Adobe Acrobat Reader and Google Chrome Using different paper types Updating the printer driver Testing on another printerSince the printer test pages look perfect, I'm wondering if the issue is related to Figma's PDF export, color profiles (RGB vs. CMYK), font rend

Hi! I got figma professional access because I participated in the makeathon for figma last month but didn't get notified about when the downgrade from professional was going to happen, which I thought would be a month after when I subscribed and not on the last of the month, and didn’t account for that and lost access to plugins I’d made w agent and my chats with them :( I hadn’t even had time to push that to my github yet so is there any way I can be given 24 hours to push the plugins I made via agent to my github because I can’t even view the chats I made w agent on the starter plan :(( i did have 1300ish AI credits balance remaining btw !!On another note, the starter api limit keeps getting a “exceeded” error on bolt.new despite not having used it so I was just making sure whether or not the number of elements/layers in the frame has any impact on the 5/min api calls?

I'm writing to dispute a recurring $20.00/month charge from Figma that has been hitting my corporate card for at least the past 2-3 months. I cannot identify the source of this subscription and am requesting your help locating the account responsible and issuing a refund.Here are the charge details:- Amount: $20.00 (recurring monthly)- Merchant name on statement: FIGMA SAN FRANCISCO CA- Charge dates: April 6, 2026 / May 6, 2026 / June 6, 2026Our company already has a separate Figma Pro team subscription, so this $20/month charge appears to be a duplicate or an accidental individual subscription that I did not intentionally create. I've checked my Figma account settings and billing page but cannot find any active individual subscription tied to this charge.Could you please:Look up which Figma account is generating these charges and cancel that associated subscription? As well as refund what’s been charged as of now, thank you. 

Hi Figma team,I have a question about the difference between the Make Kit implementation that was presented during Schema 2025 and what is currently available.From the Schema presentation, it looked like the workflow was:Export an existing Figma library directly to Make. Make automatically converts the design system into React components and CSS. A Component Showcase is generated where you can browse all imported components and variants. You can open an individual component, view its generated code alongside a live preview, and use prompts to add interactivity (for example, changing the cursor on hover or creating animations). Prompts are scoped to the selected component.However, the current Make Kit implementation described in the documentation seems to focus on creating and configuring a Make Kit manually, rather than importing an existing design system and getting a generated React component library with a Component Showcase.Am I misunderstanding the feature, or has the implementati

Hi Figma Support team,I’m running into an issue with unwanted colours appearing in the Design-mode colour picker in Figma Slides, and I’m hoping to understand whether this is expected behaviour or a limitation.Summary of the issueEven after fully cleaning my Slides template so that every element uses only my defined template colour variables, the colour picker in Design mode still shows many extra custom colours that are not used anywhere in the file. These appear to be leftover colours that were automatically created when pasting designs from regular Figma Design files into a Slides file.What I’ve tried I replaced all existing colours with my new template colours I verified that none of the stray colours are used in any layer, component, or style. I also confirmed that this only affects Design mode, not Slides mode, where only the correct template variables appear. The core problemThese extra colours appear to be orphaned, auto-generated colours with no UI to remove them, even whe

5.5달러짜리 스타터 구독제를 사용중이었는데, 한달뒤 갑자기 81.76달러짜리 프로페셔널 구독제가 결제되어버렸습니다. 이유가 궁금합니다. 그리고 당장 환불 부탁드립니다.