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Question

환불 부탁드립니다

  • August 24, 2026
  • 1 reply
  • 5 views
유건호

제가 7/23일날 5$ 달러짜리 유료플랜을 한달동안만 사용하고 자동결제해지를하였는데 
갑자기 7/23~8/23까지 정기 프로페셔널 팀 구독 정기 결제가 성공됐다면서 16.5$가 결제되었습니다 
처음에 5$결제했는데 왜 또 끝나고 추가 결제가되는거죠? 
환불해주시면 감사하겠습니다. 저에게 굉장히 중요한 돈입니다. 당장 생활비로 사용해야하는 돈이에요

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • August 24, 2026

Hi there, Celyn from the Figma Community Support team here. I hope it’s alright for me to respond in English.

Thanks for reaching out and sharing these details. I understand how important it is for you to get clarity on this unexpected charge as soon as possible.

As we’re unable to review billing-related requests here in the forum, I’ve created a support ticket so our Billing team can look into the charge and assist you directly. Your ticket number is #2088244.

Someone from the team will follow up soon, so please keep an eye on your inbox.

Thanks for your patience in the meantime 🙏

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