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Hi,We are currently migrating our company email domain from @brainr.co to @brainr.com and would like to understand the recommended process for updating the email address(es) on our account(s).Could you advise on the following:Is it possible to update the email address directly on the existing account, or does a new account need to be created? If the account was created via Google SSO, is there a specific process to follow to avoid losing data or history? Is this something we can do self-serve, or does it require assistance from your support team? Are there any steps we should take before making the change to ensure a smooth transition?Thank you,

Every time when I open figma it shows me an error of “Possible network issues detected”, because of this error I am not able to see figma make preview generated by make. 

Hi Figma Support Team, I would like to request a refund for the recent subscription charge on my account. I initially subscribed and paid only for the first month. However, I was not aware that the subscription would automatically renew, and I recently discovered that my account had been charged again. More surprisingly, the amount charged was significantly higher than I expected. I have not used Figma at all during this renewed subscription period, and as soon as I noticed the charge, I immediately canceled the subscription.Given that the subscription was not used and was canceled promptly after I became aware of the charge, I would sincerely appreciate it if you could review my case and consider issuing a refund. Thank you for your time and understanding. I look forward to your response. Kind regards, 

Hello,I need help recovering missing content from a Figma Design file.On July 22, 2026, at approximately 11:40 AM, my internet connection became unstable and Figma froze while I was editing the file. During the freeze, all objects and frames disappeared from the page named “новый душ”.Figma showed an option to undo the deletion, but the application was frozen, so I could not click it. After reloading the file, the objects were still missing and Undo no longer worked.The relevant checkpoint is visible in Version History, but I cannot restore it because it is older than 30 days and the file is on the Starter plan.The exact error message is:“Failed to restore file checkpoint via Sinatra API: HTTP API error (endpoint: RestoreFileCheckpoint, response: ApiResponse { status_code: 400, message: ‘Please upgrade to a paid team to get access to history beyond 30 days.’ })”The missing content is not on another page, and the recent versions do not contain it. This was not an intentional deletion; i

This is an interesting challenge because enterprise users need confidence without seeing security warnings everywhere.In enterprise messaging projects we've worked on at MirrorFly, we found subtle indicators like encryption status, device/session management, and admin controls work better than overwhelming users with technical details.How do other teams balance security visibility and simplicity?

Hi Figma Support Team,I hope you’re doing well.I’m currently facing an issue while trying to add more credits to my Figma account. Despite multiple attempts, I’m unable to complete the process successfully.Could you please help me understand why this is happening and guide me on how to resolve it? Let me know if you need any additional details from my side.Looking forward to your support.

I have a quick question regarding Figma Make credits.I'd like to purchase additional credits, but only for one month, not for an annual subscription. The confirmation screen isn't very clear, so I'm not sure whether I'll be charged for just one month or for the entire year.I only need 1,000 additional credits for this month. Could you please confirm whether this purchase is billed monthly or annually?

Hello Figma Team,I recently noticed that recurring subscription fees have been charged to this account by mistake. I accidentally upgraded/created a paid plan and have not intentionally used the paid features during this period.Please review the payment history associated and help me process a refund for the unintended charges.Thank you for your support.

When a component’s location is changed to another page within the same file, annotations previously attached to that component disappear from view.After the move, the previous annotation only becomes partially visible while adding a new annotation to the same component and the new annotation popover is opened. Even then, the previous annotation is not clickable or editable in any way; it appears but cannot be accessed or modified until adding new annotation action is completed.Is there a workaround to reach the content of previous annotations without adding another annotation, or to keep them fully functional after moving a component to another page?Any guidance would be appreciated.

(screenshot redacted by the moderator due to PII)I changed the seat as you instructed, so why are you still saying the same thing and not processing my refund? Why are you replying without even checking my account?Please refund me immediately.

We are experiencing the same issue with SF Pro.In our case, SF Pro is uploaded to our Figma Organization Fonts, so everyone should be using the same cloud-hosted font files. This means that a mismatch between different locally installed font versions is unlikely to be the cause.The letter spacing becomes visually tighter than expected, even though the font, font weight, text style, and letter-spacing values remain unchanged. The text can appear different after selecting the layer or entering text-edit mode.We experienced essentially the same issue a couple of years ago. It was later fixed, but it appears to have returned during the past two weeks.We have not changed our typography setup, text styles, font files, or the way the font is distributed for several years. The issue started appearing again without any changes on our side, so this looks like a regression in Figma’s text rendering or layout caching rather than a problem with the font itself.Could the Figma team investigate this

Hi there, I set up a comprehensive Brand Kit  for Figma make but I can't seem to publish it. I've been trying for the past couple of weeks with no luck.I even duplicated it and tried publishing it from a brand new file, but I still get the same error message every time.Has anyone come across this before or knows what might be causing it? I'd really appreciate any help.The error message i get says: An error occurred. Please try againThanks!

How do I become the owner of Figma account for my company?What do you need from me to remove Tzipi, who no longer works for vHive, and set me as the owner?

Hello Figma Support Team,I am writing to formally request a refund for the charge made to my card for the month of July.My account (redacted PII - DJV 7/21/26) was completely deleted on June 30th, 2026. I received the official confirmation email from Figma stating: "Tu cuenta ha terminado de borrarse" on that same date (June 30th).Since the account was fully closed and deleted prior to July, this charge is incorrect. Please process the refund to my card as soon as possible.I have attached the screenshot of the deletion confirmation email for your reference.

I want to purchase Figma monthly subscription with my Indian debit card but it shows  'Payment declined, please use another card' error message. I have tried three different active, non-expired cards with sufficient funds, but the issue persists. My work has been halted because of this. Please resolve this problem ASAP.

Why am I not able to delete this flow? I’ve clicked on the flow, but it won’t show me the flow starting point. I’ve been able to delete other flows by clicking the “-” on the flow starting point, but not this one. 

Has anyone from the Figma team explained why the Remote MCP exposes creation tools (such as generate_figma_design and create_new_file), while the Desktop/Local MCP is mostly limited to design-context/read tools?Is this an intentional product/architecture decision, or are there plans to bring those capabilities to the Local MCP as well?

Every time I upload a file to the app it crashes it doesn't submit it to get mastered

Is there a way to export a Figma Motion file as a .webp file?

When i try to add key frame for existing position keyframe line, added another same propery in new keyfame line!i try to add auto, property panel and timeline, but all way create extra propery in time line

Hi everyone,I’m currently working on a project where I need to extract content (text, images, and layout) from live webpages and bring them directly into Figma as editable assets.We tried using a few popular third-party plugins like Builder.io and html.to.design, as well as various Chrome extensions. However, we found them to be unreliable for our needs—they often break the page layouts, fail on complex CSS grids/JavaScript, or generate incredibly messy, unorganized layer structures that take too much time to clean up.I wanted to ask the community:Is there any native, Out-of-the-Box (OOTB) capability in Figma (or via Figma’s developer API) that allows for cleaner, structured web content extraction? Are there any enterprise-grade workflows, widgets, or lesser-known plugins that handle live web-to-Figma migrations smoothly without breaking the visual hierarchy? How are other teams handling the import of live web context into Figma for redesigns or audits?Any advice, or tool recommendatio

I am designing the UI for a puzzle game in Figma, but I'm finding it difficult to make the gameplay feel interactive during prototyping. Simple click-through prototypes don't really capture drag & drop mechanics, block placement, or the overall game feel.How do you approach this in Figma? Do you use interactive components, variables, smart animate, or any specific workflow to simulate puzzle gameplay before development?I would really appreciate any tips or best practices from designers who have worked on puzzle or casual games.

Hello! The main component property settings keep disappearing.For example, if you set the property to name =beta, size = laserㄴ and double-click the left panel, it only remains beta, size = laser. Or it only remains beta.There are 4 team members, but more than 2 are experiencing the same problem. Of course, I will proceed with all the tests below and submit the report.I've tried rebooting, uninstalling and reinstalling pygma desktops,using pygma web services, logging in using other PC,and cross testing Windows OS & Mac OS, but it still doesn't work…!!!!!Is this happening with Figma in browser and desktop apps? → YES!!!!!! Does the problem persist after restarting the computer?→ YES!!!!!! Does the problem persist with other internet connections? Or does the problem persist in other browsers? → YES!!!!!! Is there anyone in your team who is experiencing this issue? → YES!!!!!!sending you an ISSUE video as an attachment. Thank you.Best regards,Bonnie Kang

I've created a mask with two components: a picture and a filled rectangle.In the Desktop, in the fill property, I use the Solid component for the color and the pattern component with the mask described earlier.For some reason, it is displayed correctly in the editor, but when I switch to the preview mode, the pattern was still gone. I tried both the desktop version and the web version.The result is the same. Help with solving the problem please😢

Hi Figma Team,I am experiencing a critical issue when exporting frames containing Right-to-Left (RTL) languages, specifically Hebrew, to PDF.While any English words within the text box remain perfectly selectable and searchable in the final PDF, all Hebrew characters become completely unselectable. It appears they are either being flattened into vector shapes or losing their text encoding during the export process.This is a major blocker for localized designs, especially for resumes and documents that need to pass through automated screening tools (ATS) or simply require selectable text.Could you please look into how the PDF engine encodes RTL/Hebrew text strings upon export?Thank you!