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I can no longer use the email address I used for my Figma account. When I try to log in, it asks me to enter a code sent to my email, so I cannot log in at all. What should I do?

Hello,I am currently a university student in South Korea. I am trying to verify my student status in order to use the Figma student plan.SheerID Verification Support told me that my verification was approved on April 17, 2026. I did receive the approval confirmation email on that date, but the approval has not been reflected in my Figma account.If needed, I can provide student verification documents, such as a certificate of enrollment, by replying to this email. I would appreciate it if you could review my case and let me know how to proceed.My name is YunJin Kim, and my email address is (redacted by the moderator due to PII)Thank you.

Hello, I am a college student. It's nothing but student authentication ended while using pygma, so I tried several times to get it back, only the limit was exceeded and it wasn't authenticated. Since I am a student, I do not have funds, but I would like to ask if you can authenticate me once more.

Hello, I recently started a full-sheet annual subscription. But after that, I got a new job recently, and the company said it supports the Figma subscription by paying with a company card, so I want to cancel and refund the annual subscription I paid for, and then pay again with a different card.

I’ve been researching how writers build their online presence and realized how important a well-designed website is for connecting with readers. It made me curious about what others think works best in author website development and what features really matter. Have you worked with any author website designers who created clean, useful, and reader-friendly sites? I’d really appreciate honest suggestions or experiences on choosing the right design approach.

When I use the AI “Replace Text” feature in Figma, the generated content replaces my text correctly, but it causes serious issues in my components and prototypes. Design is normalPrototype is damageWhat happens:Text, icons, and overall component layout become distorted Elements appear misaligned and “fragmented” (almost pixelated or broken into uneven spacing) The entire component loses its visual consistency The issue persists and cannot be easily fixed manually:This significantly degrades the quality of my prototypes and makes them look visually broken and unprofessional.This might be related to RTL languages (Persian/Arabic), although I’m not 100% sure I’ve encountered this issue multiple times It seems to affect both text rendering and auto-layout behaviorSteps to reproduce:Create a component with text and icons (using Auto Layout) Use AI “Replace Text” on a text layer Apply the suggested/generated content Observe layout and rendering issues in the component and prototypeExpected b

Hello, Figma team, I logged in to my account (redacted) today, and surprisingly it shows that the account is suspended without any prior instructions. I’m a design student, and I use Figma mainly for coursework and personal projects — like working on group presentations, creating interactive website prototypes for assignments, or learning UI design. My academic life really depends on Figma right now. I urgently need access to the files in my suspended account because I have deadlines coming up. I sincerely hope you can review this suspension and let me know what caused it, so I can make sure this misunderstanding doesn’t happen again. I have always followed Figma’s terms carefully, and I will continue to do so. I’d really appreciate your help.Regards,Sabrina Chen

안녕하세요.오늘 결제가 된 구독 건에 대해 환불을 받고 싶습니다.

I am encountering an issue where publishing changes to a Main Component in a library file is systematically removing prototype connections added to instances in a separate file.

I’m trying to publish a Figma plugin using my account.During the publishing process, Figma asked me to enable two-factor authentication. I have already enabled 2FA, logged out, logged back into the Figma desktop app, and completed the 2FA verification successfully.However, the plugin publishing page still shows this message:“We detected a change to your account details. Please contact support@figma.com to proceed.”I emailed support@figma.com, but received an automatic reply saying Starter and Education accounts should post in the Support Forum.Could a Figma Support Specialist please help verify my account and unblock plugin publishing?

Hello , I was using AI to work on a project. It worked fine until the AI credits got finished midway. When I resumed the next day I could see it has completely messed up the code and lost everything. I tried to restore to an older version and It still is not able to restore it.this is the project I was working on

Me suscribi a figma y pague 5 dolares el mes pasado, pero este mes me subieron a 35 sin consultarme, ya monte un ticket y no me responden ni solucionan nada, como hago para denunciar el abuso?

we had publish a website for our thesis a few days ago and it was working fine, but when our professors had checked it just now it suddenly broke, where all the assets are stretched or the desktop version shows the mobile version, even though we had changed virtually nothing in the file after passing it, just the desktop version is the part thats broken, the mobile version works fine

We manage several email templates for monthly campaigns, each built with a set number of components. While not every email uses every component, we only remove existing sections as needed—we don’t add new ones.Can Buzz support this kind of workflow? Specifically, can components be toggled on or off within Buzz so unused sections are removed and the overall email layout automatically adjusts? ThanksJ

If i purchase monthly professional plan in figma, will i will be able to use it’s AI credit to integrate with Claude without having any paid plan of Claude? 

Hello Figma Support,I designed a multi-page article/publication in Figma Make, and I am trying to export it as either a PNG or PDF.I am having trouble finding clear export options in either Figma Make or Figma Design, and I am not sure whether direct PNG/PDF export is supported from Figma Make.Can you please confirm:Is it possible to export a Figma Make design directly as a PNG or PDF? If not, what is the correct workflow for moving a Figma Make design into Figma Design for export? Does “Copy design” from Figma Make to Figma Design preserve the layout well enough for PDF/PNG export? Are there known export issues with Figma Make-generated files, including OKLCH color errors? What is the recommended process for exporting a multi-page article/publication created in Figma Make?For context, the design is intended to become a polished PDF publication and/or individual PNG page exports. I need each page exported cleanly without layout shifts, cropped text, or missing visual elements.Thank you

Request 1881090 has been updated. To add additional comments, reply to this email or visit help.figma.com/hc/requests/1881090.Hi, We recently received a few chargebacks on your account, which has resulted in your account being blocked. To proceed with the review, we require additional information regarding the chargebacks. This may include clarification on whether the chargebacks were submitted directly by you or if they came from a 3rd party. Thank you for your cooperation,Figma Content Reviews TeamI'd like to clarify that I was on a Figma Teams plan as an invited member — I was not the account owner or the billing contact. As such, I did not personally submit any chargebacks, nor do I have visibility into the billing or payment activity on the account. 

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID and they told me that they have approved me, but its still says that i have to verify my account. Is there anything i can do? Best regards Lucas

Hey everyone! Just wanted to check in on a plugin submission I made about two weeks ago — it's still sitting at "Pending Review" and I haven't heard anything yet.I know the usual turnaround is around 5–10 business days, so I figured I'd pop in and ask if there's maybe a backlog going on, or if there's something off with my submission that I should fix. Totally understand if things are busy — just want to make sure it didn't slip through the cracks!Happy to provide any extra info if needed. Thanks in advance! 

Changed my uni education account email to personal email. Will my files still be there? My account says it’ll downgrade to a free account in a few days since my education status got revoked after the email change. Will i need to start paying for professional figma account once my education account expires to still be able to edit my files? Thanks  

I am admin and owner of a Professional team project. Some files and drafts are owned by former employees, and I need to delete them. Right now I only have can view access. How can I delete them? 

I’m running into a serious issue after upgrading my Figma account and hoping someone from Figma can help.What happened I upgraded my account from Starter → Professional I’ve always used the same email After upgrading, several files that I personally created are no longer visible Current behavior The files: do NOT appear in Search do NOT appear in Drafts do NOT appear under All teams The only way I can find them is through old browser history links When I open the direct link, I see a “Request access” screen — for files I originally owned and created myself Important detail I did not change emails I did not transfer ownership These files were created before the plan upgrade This feels like the files are attached to a legacy or orphaned Starter team that became detached during the upgrade, making them unsearchable and inaccessible in the UI. What I’ve tried Logging out/in Checking Drafts, All teams, and Projects Incognito + desktop app Searching by file na

Hello Figma Support Team,I hope you’re doing well.I’m reaching out regarding a Figma file where I need access to version history from approximately 5–6 months ago (around July 2025). Currently, I’m on the free plan, and while I can see timestamps of past activity in the version history panel, I’m unable to access or restore those older versions.This file contains important work, and I would really appreciate it if you could check whether there is any possibility of recovering or restoring older versions from your end.Here are the details:File name: M&A Approximate date of required version: July 2025I understand there are plan limitations, but I wanted to check if there’s any way to retrieve this data or if any backup might still be available.Thank you for your time and support. I look forward to your response.Best regards,Ayushi

,I accidentally changed it to design mode and develop mode and in less than 5 minutes, I changed it to collab mode. It doesn't make sense to spend 5 minutes and charge both. Please give me a refund.

We’re using variables for all font styles with Red Hat Text and noticed an issue with font weight, “Medium” particularly. When we double click and edit a text field, the font weight visually changes, but it still shows as “medium” in Figma. This doesn’t only happen to my file but everyone else shared the same set design system in our organization.I’m not sure if this is due to the installed font or a figma display issue. In the screenshot, “Gross sales” shows the updated (incorrect) appearance after editing, while “Deposit amount” reflects the original expected style.Does anyone has the same issue or has any idea why this happen? Thank you.