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Unable to change email address – (Education account)

  • August 28, 2026
  • 1 reply
  • 32 views
sfz

Hi Figma Support,

I’m having an issue changing the email address associated with my Figma Education account.

My current account uses my university/education email address, which will soon become unavailable. I’m trying to change it to my personal email address.

The process works normally until the final verification step:

  1. I go to Settings > Account > Change email.
  2. I enter my new email address.
  3. Figma sends a confirmation email to the new address.
  4. I click “Confirm email address”.
  5. Figma asks me to enter an email address and password.
  6. I have tried entering the new email adress with my current Figma password, but Figma says thet the email/password combination is incorrect. I have also tried entering my current Figma credentials, but it also says that the email/password combination is incorrect.

I have already verified that my password is correct by logging out and successfully logging back into Figma with my current education email and the same password. I have also changed my password and tested the process again, but the problem persists.

I have also tried changing the email address to another personal email address and I get exactly the same error. Therefore, I don’t know what could be happening.

I have already contacted Figma Product Support and received ticket #2093992, but I have only received the automated confirmation and have not received any further response.

Could someone please take a look at this issue or escalate ticket #2093992? I need to change the email address while retaining access to my existing account and files.

Thank you!

Best answer by ksn

Hey ​@sfz - thank you for calling this to our attention here. I understand that you’re having issues with trying to change the email of your account. Since it was under an education email, I’m assuming you had a education plan attached to the account, is that correct?

I’m not confident in saying that may be the issue, but is worth noting if you have a live education plan under it. I saw that you have an open support ticket (2093992), and that one of our agents has reached out to you already. Please respond with the email you’re looking to swap over to, and they’ll assist you further.

Thank you for your patience!

1 reply

ksn
Figmate
  • ksn
  • Community Support
  • Answer
  • August 28, 2026

Hey ​@sfz - thank you for calling this to our attention here. I understand that you’re having issues with trying to change the email of your account. Since it was under an education email, I’m assuming you had a education plan attached to the account, is that correct?

I’m not confident in saying that may be the issue, but is worth noting if you have a live education plan under it. I saw that you have an open support ticket (2093992), and that one of our agents has reached out to you already. Please respond with the email you’re looking to swap over to, and they’ll assist you further.

Thank you for your patience!

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