Skip to main content
Solved

Request a refund

  • August 28, 2026
  • 1 reply
  • 23 views
Remyhhh

Hi Figma few days ago I downgraded my subscription plan from 1 dev seat of a progressional plan.

Regarding my decision and non-intended September subscription continuation it charged me a for a seat even tho I see the subscription was cancelled.

==== RECEIPT INFO =====
Invoice ID: in_1U6mgCIvcqWR3dFDVJoWRit9
Team: Main
Start: Aug 21, 2026
End: Sep 21, 2026
Total: $16.50 USD
==================

Also I did not use the feature after cancellation if that matters. Thank you.

Best answer by djv

Hi ​@Remyhhh, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, so I’ve created ticket #2099419 on your behalf to connect you with our support team. They will review your account and be in touch as soon as they can. We appreciate your patience. 

If you have any further questions or concerns, please feel free to reply to support directly via email. 

    1 reply

    djv
    Figmate
    • djv
    • Community Support
    • Answer
    • August 28, 2026

    Hi ​@Remyhhh, thanks for reaching out! 

    I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, so I’ve created ticket #2099419 on your behalf to connect you with our support team. They will review your account and be in touch as soon as they can. We appreciate your patience. 

    If you have any further questions or concerns, please feel free to reply to support directly via email. 

    Terms & ConditionsAccessibility statement