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Question

Ошибки сети -101, -21, -356

  • August 28, 2026
  • 1 reply
  • 39 views
Dia0007

Вчера всё было нормально, сегодня не на сайты фигма, не в программу на ноутбуке зайти не могу, уже и закрывал и открывал по новой, перезапускал через reset figma and restart, в чём проблема, подскажите как решить потом что раздав интернет через телефон, программа заработала, но скорости телефонного интернета не хватает, а через домашний wi-fi так и не работает, хотя вчера всё было нормально.

    1 reply

    ksn
    Figmate
    • ksn
    • Community Support
    • August 28, 2026

    Hi ​@Dia0007 - apologies for any trouble. At this time, we do not have Russian language support on the forum, and will be addressing your post in English. Thank you for your understanding as we continue to grow our moderator presence.

    As a quick summary of your issue: you can no longer access Figma on your wifi network, but were able to normally yesterday. You can’t access on either the website nor the desktop app, and basic troubleshooting hasn’t been helping, but it does seem like Figma will actually work when connecting via mobile hotspot.

    We aren’t experiencing any connectivity issues on our end, at the moment. Based on your report, this does seem isolated to your home wifi.

    • Has something recently changed with your internet plan?
    • Have you started using (or have been using) a VPN or proxy?
    • Does it not connect on one browser in particular, or does it happen on any browser you use?
      • Have you recently added any extensions to the web browsers you are using?

    You mentioned that you’ve tried some troubleshooting on your end already, but I just want to cover all bases. Can you please visit this help page, and go directly to the section covering network issues? https://help.figma.com/hc/en-us/articles/360040523973-Troubleshooting-checklist#h_01HY19FT6SN32QDSNB3RV1SE50

    If after this you still have trouble, please export your network logs as instructed here, and provide me a copy of them. We can move forward from there. Thank you!

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