Skip to main content
Aykut Çegen
Aykut Çegen
New Member
August 28, 2026
Solved

Unexpected Charge After Subscription Cancellation – Refund Request

  • August 28, 2026
  • 1 reply
  • 98 views

Hello Figma Support,

I cancelled my Figma subscription before the renewal date. However, my credit card was still charged despite the cancellation.

Please review my account, confirm why this charge was made, and issue a full refund to my credit card. I would also appreciate confirmation that my subscription has been completely cancelled and that no further charges will be made.

Invoice ID: in_1U9L0DIvcqWR3dFDq8OnWzKz
Team: Aykut Çegen's team
Start: Jul 28, 2026
End: Aug 28, 2026
Total: $22.45 USD

I can provide the payment receipt or credit card statement if required.

Thank you for your assistance.

Kind regards,
Aykut Çegen

    Best answer by Gayani_S

    Hey ​@Aykut Çegen, thanks for reaching out!

    I'm not able to look into billing or account specifics here on the forum for security and privacy reasons, so this one will need to go through our customer support team directly. You can reach them through the Support hub.

    Cancelling a plan stops the next renewal, but you'll still have access and be billed through the end of the current billing period. If any seats were added during that period, those get prorated and included on the final invoice, which is one common reason a charge can still show up after cancelling. You can find more on this in our Upgrade or downgrade your plan article, under "Downgrade or cancel your plan."

    Feel free to reply here if you have any general questions about how billing works in the meantime! 

    1 reply

    Gayani_S
    Figmate
    Gayani_SAnswer
    Community Support
    August 28, 2026

    Hey ​@Aykut Çegen, thanks for reaching out!

    I'm not able to look into billing or account specifics here on the forum for security and privacy reasons, so this one will need to go through our customer support team directly. You can reach them through the Support hub.

    Cancelling a plan stops the next renewal, but you'll still have access and be billed through the end of the current billing period. If any seats were added during that period, those get prorated and included on the final invoice, which is one common reason a charge can still show up after cancelling. You can find more on this in our Upgrade or downgrade your plan article, under "Downgrade or cancel your plan."

    Feel free to reply here if you have any general questions about how billing works in the meantime! 

    Terms & ConditionsAccessibility statement