I cancelled my Figma subscription before the renewal date. However, my credit card was still charged despite the cancellation.
Please review my account, confirm why this charge was made, and issue a full refund to my credit card. I would also appreciate confirmation that my subscription has been completely cancelled and that no further charges will be made.
Invoice ID: in_1U9L0DIvcqWR3dFDq8OnWzKz Team: Aykut Çegen's team Start: Jul 28, 2026 End: Aug 28, 2026 Total: $22.45 USD
I can provide the payment receipt or credit card statement if required.
Thank you for your assistance.
Kind regards, Aykut Çegen
Best answer by Gayani_S
Hey @Aykut Çegen, thanks for reaching out!
I'm not able to look into billing or account specifics here on the forum for security and privacy reasons, so this one will need to go through our customer support team directly. You can reach them through the Support hub.
Cancelling a plan stops the next renewal, but you'll still have access and be billed through the end of the current billing period. If any seats were added during that period, those get prorated and included on the final invoice, which is one common reason a charge can still show up after cancelling. You can find more on this in our Upgrade or downgrade your plan article, under "Downgrade or cancel your plan."
Feel free to reply here if you have any general questions about how billing works in the meantime!
I'm not able to look into billing or account specifics here on the forum for security and privacy reasons, so this one will need to go through our customer support team directly. You can reach them through the Support hub.
Cancelling a plan stops the next renewal, but you'll still have access and be billed through the end of the current billing period. If any seats were added during that period, those get prorated and included on the final invoice, which is one common reason a charge can still show up after cancelling. You can find more on this in our Upgrade or downgrade your plan article, under "Downgrade or cancel your plan."
Feel free to reply here if you have any general questions about how billing works in the meantime!
