Get Solutions

I'm getting boxes rendering all over the place. It happens “lightly” when navigating around, but it’s particularly “heavy” when Figma is doing some heavy lifting - like using the AI agent.Short video of the bug in action: https://drive.google.com/file/d/1zBrTCFqxDhfcBVLWakuQlkHSWEBhxXmT/view?usp=sharingScreen shot of the bug in action:Steps to reproduce:1. Open Figma desktop2. Run an agent task like - replace copy with lorem ipsum.3. Black boxes appear over elements, or the panel shows content behind it instead of a solid backgroundExpected: UI renders cleanly with solid, opaque panels and no black box artifactsActual: Rendering artifacts as described aboveTroubleshooting already done:- Reproduces on a fresh macOS user account with only Figma installed, so it's not caused by another app, extension, or corrupted preferences- Reproduces in Safe Mode- Happens on both the internal display and an external display- Updated to the latest version of Figma desktop, issue persists System:MacBook

Hello figma team I am unable to log in to my Figma account associated with [email redacted by forum moderator to remove PII]. Whenever I try to log in, I am redirected to a 404 page showing figma.com/blocked.html.I would like to know whether this issue is related to a payment or subscription problem, or if there is another reason why my account has been blocked from accessing Figma.I urgently need access to this account because there are important files in my Figma account that I need to access and back up.Could you please help me identify the cause of this issue and restore access to my account? I would greatly appreciate your assistance, as I need to secure and back up my files as soon as possible.

Hi Figma Support Team,I am writing to request a refund for a recent charge on my account.I previously cancelled my subscription and confirmed that my account would be downgraded to the free tier. However, I noticed that $6.60 was charged on July 22nd (KST).Since this charge occurred after I had already cancelled my subscription, I would like to request a full refund for this transaction.Could you please review this issue and assist me with the refund process?Thank you for your help, and I look forward to hearing from you.Best regards,Seungjin Park.

Hello Figma Support,I would like to request that my paid subscription be canceled effective July 18, the date I canceled my plan, instead of August 18.Unfortunately, the payment for the next billing period could not be processed due to insufficient funds, and I understand that there is currently an outstanding invoice. However, after July 18, I did not use Figma or any paid features, and I intended to cancel my subscription completely.Since the subscription has not been used after the cancellation date, I would greatly appreciate it if you could make the cancellation effective from July 18 and cancel the outstanding invoice for the period after that date.I understand this may be an exception, and I would be very grateful if you could help me with this request.Thank you for your time and consideration.Best regards,

Hello.I canceled the plan immediately after payment, but it seems refunds aren't possible online. Could you please assist me?Thank you.

Hi,Figma Make returns:403 ForbiddenRBAC: access deniedI have a Personal Professional plan and full edit access.It seems my account does not have the AI / Make entitlement enabled.Could you please check my RBAC permissions for figmake?Thank you.  

 Hi everyone,I'm hoping someone has encountered this before.I created several prototypes using Figma Make but now, every Make link opens gives an error saying “This make file may have been deleted, moved, or made unavailabale”.Here's what I've already checked:Logged into the correct account (my university account). Searched all drafts, projects, and teams. Checked the trash in every workspace I have access to (with all the filters, created by me, created by anyone/others) I don't have another Figma account. Other students in my class can still access their Make files, so it doesn't seem to be related to university accounts. Following are the links to my file:[ file links redacted by forum moderator to remove PII] Has anyone experienced this before? Is there any way to recover Make files that don't appear in the trash or file history?Any advice would be greatly appreciated.

Hello - I was previously using my work email to purchase my Figma subscription and I hadn’t realized that my subscription was still live even after my work email was deactivated around 3 months ago. I tried to sign in using the email to see if I’d be able to at least get into Figma or have it send to a secondary email but that has not been the case.I’d really like support so that I can stop spending on an account I can no longer use - thank you so much!

I somehow managed to signed up and was billed multiple times. I wasn’t charged for multiple seats. It looks like i was charged multiple times for what seems like the same subscription

I am posting here because I haven't received a response from the customer service center yet. I requested a downgrade to the Professional plan—as the Organization annual plan can only be downgraded via a customer service request—but the process hasn't moved forward, and I’ve received no reply despite multiple chats and inquiries. I am very worried that this huge amount might be charged to my account. I’m posting here because I heard I might get a faster response.

Please assist asap.

안녕하세요, 오늘 결제날로 카드결제가 계속 되는데, 저는 구매 취소를 원합니다. 지금 아예 안썼어요. 구독 취소 저번에 찾다가 못찾고 방치되었었어요.

Hello Figma Support Team,I am writing to request a refund for an unauthorized charge.I successfully cancelled my Figma subscription before the renewal date, but I was still charged on July 24, 2026, at 02:24 AM.Here are my account details:Figma Account Email: [ email redacted by forum moderator to remove PII]Transaction Date: July 24, 2026 (02:24)Amount Charged: $16.50Since I had already cancelled the plan, this payment was made in error. Please review my account history, cancel this transaction, and issue a full refund to my original payment method. 

Hello Figma Support Team,My Figma account registered with [redacted by forum moderator to remove PII] has been suspended unexpectedly.I had not logged into this account for some time, and I am not aware of any activity that violated Figma’s policies. I believe the suspension may have been triggered in error.This account is extremely important to me because it contains a large number of figures, diagrams, and design files for my academic research papers. Some of these materials are directly related to ongoing paper submissions and would be very difficult and time-consuming to recreate. Losing access to them could seriously affect my research progress and publication work.I sincerely hope your team can review this case and help restore my account as soon as possible. I would greatly appreciate an expedited review, as I urgently need access to these files for my current research and paper preparation.I am willing to provide any necessary information to verify my identity and account owner

When trying to share my project or files, I get the message that sharing is restricted and I should message a specific email. I did that and the email told me to post it here, so that's my issue. How can I share?

안녕하세요, 현재 pro plan pull 시트로 사용중인데, 다음달부터는 사용이 안되도록 구독취소한 상태입니다.시트를 변경하는 과정 중 Dev 시트를 클릭했는데 다음 달 인보이스에 청구되어있습니다.이미 풀 시트로 되어있는 상태인데… 요금제 구조에 대해 이해를 못해서 잘못 클릭하였습니다.확인 후 조치해주시면 감사하겠습니다.

I'm currently unable to access our Figma files because it's prompting me to pay the outstanding bill. However, I'm unable to complete the payment.When I check the billing page, it shows "Payment processing", . Because of this, I also don't have access to the files.Could someone please help me understand what's causing this issue and advise on how we can proceed with the payment or resolve the billing status?Thanks in advance! 

I sometimes experience issues where components don't update.And there isn't any visible update possible anymore, not in the assets or directly through the icon on the component.The only solution that works is using "reset to default," but this is frustrating since I've already set properties and other configurations. Is there a reason for this, or is there another way to trigger the update?Thanks!

I am trying to share a link to a Figma Make prototype with colleagues for the purpose of usability testing. Every single person has not been able to open the link in either the Figma desktop app or in Chrome or Safari - the error they keep getting is:"Couldn't load Make. Try checking your network connection or refreshing the page."We’ve tried turning off VPN, using incognito mode, and using personal hotspot. I’ve also tried checking Figma network settings and those have been fine. Can you please advise? It is very important that we are able to share prototypes with other designers within our Figma team and also those who do not have Figma accounts.   

Hello,Last month, I subscribed to the $5 plan. I did not choose the $20 Collaborative plan, but my subscription was changed to it automatically.I tried to cancel my subscription, but I couldn't because it says that members of a billed team cannot cancel their own plan.I never intended to join a billed team, and I would like to switch back to the $5 plan. If I was charged $20 by mistake, I would also appreciate a refund.Could you please help me resolve this issue?Thank you.

I finished 3 duplicate prototypes last week - when returned to them now they all have an error that can’’t be fixed. TypeError: Failed to fetch dynamically imported module: https://app-kk2ido7szj2rn7uwtfzqdr6rlcmslo67b347douh354wkhzgy52v.makeproxy-c.figma.site/src/app/App.tsx?t=1784624535068 I’ve tried restarting, using the “Fix for me” button and reverting to an earlier working version - this just seems to merge the old working version with the new error and I can’t get past it at all.Please can you help?  

Randomly, and without any sense or oder, I will have my objects in my Figma Slides just completely bug out and push to the edge of the screen. Here is an example - originally I had everything with a 48px border around the edge of the screen. I have no idea what I did - I just went into my file and scrolled through the slides, and when I came back to this slide, nearly everything had shifted. Before, this looks fine. This has a 48px gap between content and edge. After, without warning, random elements are shoved to the edge of the screen. It seems with or without auto-layout, the components just move by themselves It seems with or without a layout guide, the components will just move by themselves It happens to random slides, without reason. It can be a slide I was just looking at, or a slide I was not looking at for a while - it just happens.  It’s causing me to do a lot of extra work to reclean the slides back to how they were.  Then I have to triple check the slides to ensure it look

Hello,My student verification has already been approved by SheerID, but Figma still shows "Verification Limit Exceeded" and my Education Plan has not been activated.Could you please confirm my verification status and let me know if anything else is required? If my verification is complete, please advise Figma or let me know the next steps.Thank you.

The ‘Go to main component’ link is missing when I right click on components instances in the lefthand menu.I’m getting a smaller list of options, see attached image.I’ve restarted my machine twice, and I’m an Enterprise admin so I have access to the design system file.Can someone help with a fix, please?  

FigJamの背景色を変更する事は可能ですか。