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Hello,I believe I was charged twice for my annual subscription after updating my payment card.The two charges are as follows:• Mar 16, 2026 – Mar 16, 2027• May 29, 2026 – May 29, 2027I would like to request a refund for the first charge covering the period of Mar 16, 2026 – Mar 16, 2027, as it appears to be a duplicate.Could you please look into this and process the refund at your earliest convenience?Thank you. [attachment redacted by forum moderator to remove PII]

My Figma Make account seems to be monthly billing while at payment we selected annual billing.

Hi Figma Education Team,My education status has been successfully verified and I am a higher education student using my school email. However, Figma Make is not available in my account/team. Could you please check whether Figma Make and AI features are enabled for my EDU Pro team?Email: [redacted by forum moderator to remove PII]School: FPT University

I wanted to avail Enterprise Plan, but none of the sales team is responding.

I am not able to rotate gradients when I add the swatches from the Variables, however if they are not linked to the variables there’s no issue.

I submitted the request via chatbot but didn’t received the confirmation email and also there’s no new request on my request page! that’s a bug or what? we missed the 30-day renewal window to remove unassigned seats and are requesting customer support to help reopen this window so we can reduce their seat count and associated billing.

Payment was processed automatically on June 11. I have never used it. 

My Figma Professional plan was supposed to renew on June 7th, but the payment failed due to low balance. I didn't intend to keep the subscription, so I figured that was that.Then on June 11th — completely out of nowhere — Figma retried the payment and it went through. No warning, no email saying "we'll retry soon," nothing. I had no chance to cancel in time.I contacted support but they said their policy doesn't allow refunds. Has anyone managed to get a refund in a situation like this? Especially when the retry happened days after the original due date with no notification?Any advice would be really appreciated.

Hi everyone,I am starting this thread to see if anyone else has faced regional restriction issues with Figma's user research rewards, and to hopefully get some guidance from the Figma Community or Research Ops teams.The Issue:I recently completed a product feedback interview via an in-app popup during a Figma tutorial. I was issued a reward link via Rybbon (BHN Rewards) Because my location is in Pakistan, the platform restrictions only permit me to donate the balance rather than claim the incentive money directly.Current Status:I have left the reward link completely unclaimed and untouched. The Research Operations team can verify its status as "Unclaimed" via the corporate BHN Rewards dashboard. I emailed research@figma.com and research-surveys@figma.com yesterday with my account details and the reward link.What I am requesting:Could the User Research/Ops team please look into this, cancel the restricted Rybbon link, and reissue the incentive through an alternative method supported in

Curious how others approach mobile carousels in native apps, especially in regulated industries like healthcare.We're debating whether a carousel with promotional/discovery content should include visible Previous/Next arrows in addition to swipe and pagination, or whether swipe + "See all" is sufficient.Part of the discussion is driven by accessibility requirements, and our Accessibility PM comes primarily from a web accessibility background, which adds an interesting perspective.How would you approach this in a native mobile app? Would you include arrows, or rely on swipe + See all? Interested in both UX and accessibility viewpoints.

I cancel my plan before the next payment date, and is a free plan, but it still charged, and I’m also free plan now.I’d like for the charge to be refunded 

Hi! During the opening keynote at Schema 2025 (on October 28), the Figma team announced a new left navbar as part of the updated UI, mentioning it would start rolling out the following week.It’s been a few weeks since then, and I’ve already received an app update, but I still don’t see that new sidebar.Is the rollout still in progress, or is there something I need to do to enable it? Thanks!

Hi All,I've completed two UX projects and am currently working on my third. However, despite applying for roles, I'm not receiving many interview calls or job offers.I'd love feedback on:• Case study structure and storytelling• UX process and research presentation• Visual design and UI quality• Portfolio presentation• Areas that may be preventing recruiters from shortlisting meI'm looking for constructive criticism and suggestions on how I can improve as a designer.https://www.behance.net/vincyvarghese3Thank you for your time and feedback! 

When designing digital products in Figma, most of the focus naturally goes to usability, visual design, user flows, and prototyping. However, one area that often gets overlooked in early design stages is security thinking, especially how design decisions can impact system vulnerabilities later in development.As more designers work on SaaS platforms, dashboards, and apps that handle sensitive user data, a question arises:Should UX/UI designers consider security testing (like penetration testing) as part of the product design lifecycle?While penetration testing is usually handled by developers or security teams, many security issues actually originate from early design decisions, such as:Authentication and login flow design Password reset and account recovery flows User permission and role structures Data input and form handling design API-driven features and third-party integrations Exposure of sensitive information in UI states or error messagesIf these areas are not designed carefully

Hello,When I import images into a FigJam board, they don’t retain their original size.This is especially noticeable when importing multiple screenshots. They are not placed on the canvas at their original pixel dimensions, which makes it difficult to compare them accurately. Some images appear larger or smaller than others, even though I need them to keep their original size.I couldn’t find a setting or workflow that ensures images are imported at their original dimensions.Is there a way to import images into FigJam while preserving their original pixel size?

I accidentally purchased a seat under the wrong team organization and need to move it to the correct team. I was planning to purchase additional seats, but I need them all to be associated with the same team.I've contacted support multiple times and have not received a response in over 24 hours. At this point, I'm unable to move forward with onboarding my team, and the lack of support is making me reconsider whether this is the right platform for us.Has anyone successfully transferred a seat from one team to another? If not, can support issue a refund so I can repurchase the seat under the correct team?Any advice or guidance would be greatly appreciated.

I would like to get a refund or restore my AI credits. I tried building a prototype of a website today a few times prompt was given but FIGMA crashes out, no outcome was given, not a signle version of the prototype, but all of my prompts were consumedd. Started on 3000 now I have 1800, and NOT A SINGLE OUTCOME

Hey there! This is the follow-up to my older reply about Figma vs browser font rendering. Can’t update that topic, but eager to share some new case. So I post this summary so that searching people could find them. CSS solutions in short:# Fixes optical sizing for variable fontsfont-optical-sizing: auto# Anti-aliasing and font-smoothing-webkit-font-smoothing: antialiased;-moz-osx-font-smoothing: grayscale;font-smooth: never; Case: optical sizing mismatchVariable font in Figma vs static font in the browser Optical sizing disabled in CSSQuick check: if the Google Fonts specimen with "Optical Size" ON matches Figma but your site doesn't — suspect opsz before chasing anti-aliasing.Example case: Literata is a variable font with an opsz axis. Figma picks the right cut per size automatically. We loaded a static weight: 700 instance — opsz stayed on the text cut (~14), so large headings used the wrong glyph shapes. Smoothing can't fix that. Case: optical sizing mismatchFigma renderers uses font

Hi everyone,The Figma MCP connector won't connect in Claude Desktop, and I've run out of things to try on my end. Hoping someone here has seen this.**Environment**- Claude Desktop (Windows), latest version- Figma installed as a personal plugin in Claude Desktop- Connector target: mcp.figma.com (cloud connector)**What happens**Clicking "Connect" on the Figma connector opens a claude.ai start-auth URL, and the API immediately returns:{"type":"error","error":{"type":"not_found_error","message":"Server not found"}}The desktop app also shows two banners: "Server not found" and "Failed to disconnect from server". The OAuth flow never starts — it fails before Figma is ever contacted.**Already tried, no change**1. Disconnecting the connector in the app → fails with "Failed to disconnect from server"2. Fully uninstalling the Figma plugin, restarting Claude Desktop, reinstalling → exact same error, and the connector reuses the identical server ID every time. So the broken reference seems to pers

Error ID: d04f9b10a85c4875bc773e86198d7644When I want to make changes from the main, I can't do it, and I get an error message: How can I solve this issue?

Hi Figma Support Team,I am writing to politely request a refund for a recent automated charge on my account.On June 4, 2026, my payment method was automatically charged for invoice number OL0MCCIT-0006. I did not intend to upgrade or renew this subscription, and I have not used any of the paid features or extra seats associated with this charge.I have already updated my team settings and canceled the plan to prevent any further charges. Could you please review my account activity and process a full refund for this invoice?Thank you for your time and assistance.

 This morning I was surprised by a charge for the Full Plan subscription on my credit card. I am not using Figma, and as soon as I noticed the charge, I immediately canceled the subscription.I would like to request that this new subscription charge be revoked and refunded, as I cannot afford this expense at the moment.Thank you for your understanding and assistance.

I cannot confirm charges or cancellation status from here, but if you canceled your Professional plan, you keep access to Professional features until the end of the current billing period, and then the team downgrades to Starter.For the accidentally upgraded seat, new paid seats on Professional are added to the next invoice, and if your plan has renewed under the updated billing model, they can be prorated from the day the seat was approved.Please tell me which page shows you being moved back to Professional—such as Admin, Settings, or Billing—and whether your subscription is monthly or annual.

When I Click “Publish” on my Make project, I see a “Missing Fonts” warning: Clicking the warning shows the missing fonts are Menlo and Halcom: However, these 2 fonts are not being used at all in the project. I can confirm this after having downloaded the codebase to Sublime Text and perfoming a project-wide search for “menlo” and “halcom” and not having found any occurrences. Make itself confirms this via prompt: I have done all these steps and can’t find a solution.The official documentation page for this subject (https://help.figma.com/hc/en-us/articles/38694569552151-Upload-a-web-font-to-Figma-Make) which is reached by clicking “Learn More” on that very screen, says there should be a Delete button on the fonts:However ​​​​​​, as can be seen from the second screenshot in this post, there isn’t such a thing.I’ll follow Make’s own advice and ignore that warning, but it is an odd and annoying thing that it happens.I know I could try downloading the fonts, uploading them and seeing if ei

Hi everyone,I have a design system library in a dedicated Figma file, while my product designs are spread across different files within the same project.Currently, all of my primitive variables (colors, numbers, and strings) are stored in a single "Primitive" collection. I now need to add sizing modes to support responsive design, but these modes are only relevant for sizing variables—not for colors.I'd like to move all color variables into a separate "Primitive Colors" collection. However, I'm concerned about breaking the existing connections to components, styles, semantic variables, and design files that consume the library.Is there a way to move color variables to a new collection while preserving their existing references and links? If not, what is the recommended migration process?I've searched the community forums but haven't found a clear answer.Any help or best practices would be greatly appreciated. Thanks!