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Question

Refund Request for Unexpected Figma Charge

  • September 3, 2026
  • 1 reply
  • 6 views
sunjae

Hello Figma Team,

Last month, I made a payment of $5.50 USD on July 29, 2026 because I wanted to use more of Figma’s features.

However, this month I was suddenly charged a total of $30.51 USD. I did not request or approve any plan change, so I was very surprised by this unexpected charge.

As a student, $30.51 USD is a significant financial burden for me, and I would like to request a refund.

After the payment was made, I cancelled the plan and have not used the paid features. I would really appreciate it if you could process a refund for this charge.

Please understand that I used a translator to write this message, so there may be some awkward wording.

Thank you.

1 reply

djv
Figmate
  • djv
  • Community Support
  • September 3, 2026

Hi ​@sunjae, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but I understand the confusion here. From what you’ve described, it sounds like you first signed up for a Collab seat on July 29th. From there, you upgraded to a Full seat, so you may have been charged a prorated amount for the remainder of the current billing cycle then charged for the Full seat on your usual billing date of August 29th. More information on pricing and seat types is available here. 

I’ve created ticket #2112038 to connect you with our support team directly to take a closer look and help. The team will review your account and be in touch soon. If you have any further questions or concerns, you can reply directly to the support team via email. 

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