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Hello Figma Team,We are facing an urgent billing issue with our Figma Professional subscription.Support Ticket: #1990082Invoice ID: #D22DEE1F-0066Initially, we reduced our subscription to 4 Professional Full Seats and 1 Dev Seat, and based on that configuration, the annual renewal invoice was generated.Before making the payment, our management requested that we further reduce the subscription to 3 Professional Full Seats by removing 1 Full Seat and the Dev Seat.I have already changed the unnecessary users from Full to View, but because the renewal invoice had already been generated, the invoice amount and seat count are not updating.The invoice is still unpaid, and we are unable to proceed because it reflects more seats than we need.We have already:Changed the unnecessary users from Full to View. Raised Support Ticket #1990082. Replied multiple times to the same email thread. Used the AI Help Center and requested escalation.Unfortunately, we have not received any response for more than

Hello!I’m new to Figma. When working on large-scale static asset projects like the ones described below, what are the best ways to save time? Does the solution involve using certain plugins?1. For example, 80 formats for Photo A, the same formats for Photo B, and the same for Photo C—all on the same page. Later on, the photos will need to be replaced with different ones.2. Same idea, but with text that needs to be translated into about ten languages.3. A combination of the previous two: images, text, and a logo that also changes depending on the language.Thanks a lot

Hi everyone,I've been working on improving the user experience of a buying guide for people who are interested in fishing drones, and I'd really appreciate feedback from designers who enjoy solving information architecture and UI challenges.Buying guides are interesting because they need to balance detailed technical information with a layout that's easy to scan. Many readers don't want to spend 20–30 minutes reading every paragraph. Instead, they usually want quick answers to questions like:Which model is best for beginners? Which drone has the longest flight time? Which one is best for saltwater fishing? What features actually matter for bait dropping? Is a premium drone worth the extra cost?As designers, we have the opportunity to make these decisions much easier through thoughtful layouts and visual hierarchy.One challenge I've noticed is that many comparison articles rely heavily on long blocks of text. While they may contain useful information, they can become overwhelming on bot

With more designers using local AI for UI copy, UX writing, design documentation, accessibility reviews, brainstorming, and coding assistance, choosing the right hardware has become increasingly important.One of the biggest questions is how much RAM is actually needed for a smooth workflow while running Figma and local AI tools at the same time.Here's a quick overview based on different workloads:16GB RAM – Great for basic UI/UX tasks, AI writing, small language models, and everyday design work. 32GB RAM – The ideal choice for most designers. It allows comfortable multitasking between Figma, browsers, design systems, and local AI applications. 64GB RAM or more – Best suited for professionals working with large AI models, multiple creative applications, or advanced AI workflows.It's also important to understand the difference between system RAM and GPU VRAM. While VRAM helps accelerate AI tasks on a graphics card, having enough system RAM is essential for keeping both Figma and AI appli

I want my account to be unlocked immediately.My entire work depends on this account, and I don't understand why you locked it just to force me into another payment. This is honestly a horrible way to treat a customer.I already submitted a complaint last month, and nothing was resolved. I need this issue to be fixed by tomorrow. Otherwise, I will cancel my entire plan, never renew my subscription again, and stop using your platform completely.I purchased an annual Professional subscription. After my credits were used, your website started forcing me to purchase another invoice for $160. Are you serious? This makes absolutely no sense.I'm extremely upset with the way I've been treated, especially since I already contacted support last month. No one actually helped me, and the person who replied had a very cold attitude. I don't want another generic support response. I want this escalated to a manager or someone who is actually in charge.I'm paying for an annual subscription, and this is

I hold an educator account, and am having ongoing frustration with students NOT being able to edit an ‘open session’ board as visitors.  The board is not in drafts. I copy the link immediately after making the board ‘open’ and it seems like the only student who can edit is the very first student to get into the board.  As a teacher delivering online lessons, it is incredibly frustrating.  How can this be fixed?  

I paid someone to design my website, www. balinadurrmd.com, which is incomplete. The designer is listed as the owner, and I can only view it. I had been granted edit privileges, but that’s no longer the case. I need ownership of my website and access to make edits, and if I can’t gain control over my website. If there’s no resolution, what’s my option to release to my domain name from this website in order to create a new one? 

Hi, I can’t connect Figma MCP with Claude CLI, this is what I see in terminal: Details when I select Figma: Reconnecting gives me this error “Failed to reconnect to figma: HTTP 405 at https://mcp.figma.com/mcp”: In Claude Code connectors Figma is connected (not sure if it matters for CLI): Desktop server in Figma (not sure if it matters as it’s the desktop server): What I was able to achieve is to do this:  Anyway, I’m lost if someone could advise, it will be great.I’m not an engineer obviously and all I want is to use Claude CLI with Figma so it can edit Figma files. Cheers​​​​

Hello Figma Support,I would like to request a review of a recent charge on my account.Last month, I temporarily upgraded my account to use Figma Dev for a short-term development project. After I finished using it, I cancelled the subscription during the same billing period because I did not intend to continue with a paid plan.Now, when I log into my account, my team is displayed as “Free”. I also cannot access any Billing, Admin, or Subscription Management page to verify or manage any active subscription.Because of this, I was very surprised to see another charge on my payment method. Based on what I can see in my account, I believed my subscription had already been cancelled and that no further payments would be charged.Could you please help me:Explain why my account was charged again. Confirm whether there is still an active paid subscription associated with my account. Cancel any remaining paid subscription, if one still exists. Refund this latest charge, as I believed my subscripti

Unable to apply text style to component text. When selecting, nothing applies. I’m trying to use variable values of family and weight applied to local text styles. Was working but now wont apply to any text layer. Restarting figma doesnt fix.

The figma extension on my browser wants to read my history? why? 

I’m trying to publish a plugin, but unable to enter the price field since it is disabledI hace filled all the fields in every section, but this is not enabling atall 

Hello everybody,Using figma slide for presentation since couple of months, I just realise that figma slide is darkening the videos (of like 1 stop). Is there any way to fix / prevent this behaviour?Thanks a lot !

EnvironmentDevice: MacBook Air (M3, 2024), 16 GB RAM macOS: [ex: Sequoia 15.1] Figma desktop app: [126.6.12]SummaryThe Figma desktop app appears to create ScreenCaptureKit (SCStream) capture sessions and never tears them down, leaking them over time. After ~10 days of uptime, dozens of screen-capture sessions accumulate, many still actively capturing at ~30 fps, driving WindowServer memory to ~20 GB, exhausting RAM, forcing 14 GB of swap, and freezing the whole machine. The sessions persist even after Figma is quit (they become orphaned in replayd) and are only cleared by a reboot.Suspected triggerThe on-screen color picker / eyedropper (which samples pixels from the screen and requires Screen Recording). It froze on every use; each invocation appears to leave an open capture stream behind instead of closing it.ImpactWindowServer resident/footprint memory grew to 20 GB (normal baseline ~100–500 MB). RAM (16 GB) exhausted → 13.5 GB swap used → sustained swap thrashing → system-wide free

한달만 쓰고 쓰질 않았는데 자동결제가 됐네요?결제내역 어디서 보는지도 모르겠고 ;;왜이리 결제취소 하는걸 어렵게 해놓은건가요??프로페녀설 첫 결제하고 나서 한달도 안쓰다가 나중에는 안썻씁니다.해당 연체 환불 부탁드려요.

After a recent update I’m unable to edit a text layer’s style in a multi-variant component without effecting the other variants also. In the example, I have a component with 4 variants where I’m trying to change the text color for one of them, but when I do all 4 variants show the same change. This seems to be tied to the label text property that links the content for them all, but of course this should not also link the fill. Help!

 When applying the Glass effect via my plugin using Figma's Glass Effect API, the light reflection border that appears around elements when applying the effect directly through Figma's UI is missing. This creates inconsistency between plugin-applied and manually-applied Glass effects, even when using identical parameters.Steps to ReproduceCreate a frame in Figma Apply Glass effect directly via Figma's Effect panel - note the light reflection border around the element Clear the effect Apply the same Glass effect with identical parameters via the Liquid Glass plugin Observe that the light reflection border is missing in the plugin-applied versionExpected BehaviorThe Glass effect applied via the plugin API should be visually identical to the same effect applied manually through Figma's UI, including the light reflection border.Actual BehaviorThe Glass effect applied via the plugin is missing the light reflection border that's visible when applying the effect manually, despite using identi

I just upgraded to Figma Professional Full seat on my educational account and i still don’t have AI features in “actions”. Do i have to touch some settings or ? 

Before, i just copy image from anywhere, select any image in image element and ctrl+v to replace it with image i copied. It’s not critical when Image element contains only one image, so i can delete it, ctrl+v and it will be pasted. But if i have more than 1 image in Fill option i can’t just delete everything to paste only 1 image. So only solution i got is to paste it as separate image, selecting this image in image element and ctrl+c ctrl+v it to other image element and it will work. But i think it’s too much to paste just one image from somewhereI guess 1-2 weeks ago everything was just fine

hi, today i logged into figma, wanted to clear my files, removed some design pages - moved them to trash (with some community icons etc) after that i wanted to proceed for personal designs, but my file with it is missing, I thought that i have moved it to trash by accident, but its also not there. Please is there a way to restore it? how? what happened ): 

Hi, All my projects are gone, I dont have access to them anymore. They were really important to me and now i cant seem to find them. Please help me recover them. The trash is also empty. There are no deleted projects.It is very weird. All i get is this. message. Please help. 

Hi!I believe Figma has been updated and now every time I go to download my Figma slides as a PPTX, when I open the document the file needs to be repaired. I also need to update all the fonts in my old decks as after updating it has made the formats of all of them incorrect.

저는 월별 결제 방식 의 프로페셔널 풀시트 플랜을 사용하고 있으며 , 풀시트는 하나만 보유하고 있습니다 .저는 추가 좌석을 신청하거나 구독 내용을 변경하지 않았습니다 .6월 청구서에는 22달러 로 정확하게 청구되었지만 , 7월 청구서에는 예상치 못하게 44달러가 청구되었습니다 .22달러가 실수로 추가 청구된 것 같습니다 . 청구 내역을 확인하시고 잘못 청구된 22달러를 환불해 주시면 감사하겠습니다 .감사합니다.

I've been trying the new Figma AI Agent, but I can't figure out how to undo the changes it makes.Regular Ctrl+Z / Cmd+Z doesn't seem to work for the AI-generated edits. Is there an undo/history specifically for AI Agent actions? How can I selectively revert some of the changes while keeping the rest? What's the recommended workflow if the agent makes a mix of good and bad edits? Would love to know how others are handling this.

Hello, I have just added my colleague to my project “AccesFIP” but unfortunately she can just view my project, but no modify.How can I manage it please? My colleague :[redacted] Massive thanksThibaut