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Ahmad fazar maulana
Ahmad fazar maulana
New Member
September 8, 2026
Solved

Unexpected $36.77 Invoice When My Professional Plan Is Normally $20/Month

  • September 8, 2026
  • 1 reply
  • 30 views

Hi Figma Community,

I’m having an unexpected billing issue with my Professional plan and I’m hoping someone can help me understand what happened.

My Professional subscription normally costs $20/month, and I have been paying that amount normally. However, my latest invoice is $36.77.

The invoice shows:

  • $16.77 — Prorated Professional Full seat, Aug 13–Sep 8, 2026
  • $20.00 — Professional Full seat, Sep 8–Oct 8, 2026

I have not paid this invoice yet.

I don’t remember intentionally adding another Professional Full seat or making a subscription change on August 13. I would like to continue using the Professional plan at the normal $20/month, but I don’t understand why the additional $16.77 charge appeared.

I have already contacted Figma Product Support about this issue and am currently waiting for their response.

Could someone please help me understand what might have caused this additional prorated charge, or advise me on what I should do before paying the invoice?

Thank you!

This topic has been closed for replies.
Best answer by Celine_

Hey ​@Ahmad fazar maulana , thank you for sharing this here! I understand you're having a question about a prorated charge. Since this involves account-specific billing details, we're not able to handle this directly here in the Community Forum. I can confirm that our Support team has received your request, and I've also added a follow-up note to your case with the context you've shared here. Our team will be able to share the full details and breakdown of your charge directly through your existing ticket and guide you through the next steps. Thanks for your patience while they review it! For reference your support case is #2118702.

In the meantime, you can review this Help Center article that explains why there are additional charges: here.
Also, to avoid unexpected additional charges in the future, you can also adjust your Seat approval settings to have more control over how seat requests are handled:

  • Go to Admin > Settings > Billing > Seat approval settings.
  • Choose from three approval options for each seat type:  Manually approve seats / Manually approve, unless seat is available / Auto-approve seats:

You can learn more here: Manage seat requests

Update: I see in the backend that the support team has resolved your issue! Please check your inbox when you can, I’ll go ahead and close the topic here.

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 8, 2026

Hey ​@Ahmad fazar maulana , thank you for sharing this here! I understand you're having a question about a prorated charge. Since this involves account-specific billing details, we're not able to handle this directly here in the Community Forum. I can confirm that our Support team has received your request, and I've also added a follow-up note to your case with the context you've shared here. Our team will be able to share the full details and breakdown of your charge directly through your existing ticket and guide you through the next steps. Thanks for your patience while they review it! For reference your support case is #2118702.

In the meantime, you can review this Help Center article that explains why there are additional charges: here.
Also, to avoid unexpected additional charges in the future, you can also adjust your Seat approval settings to have more control over how seat requests are handled:

  • Go to Admin > Settings > Billing > Seat approval settings.
  • Choose from three approval options for each seat type:  Manually approve seats / Manually approve, unless seat is available / Auto-approve seats:

You can learn more here: Manage seat requests

Update: I see in the backend that the support team has resolved your issue! Please check your inbox when you can, I’ll go ahead and close the topic here.
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