Hi Support@Figma
I have been wrongly charged for subscription amounting to $68.33 even though i already canceled it prior. My plan shows starter plan but i am still charged for this cycle. Request you to please refund it. I am in no requirement for paid plan for now. Attaching the receipt for same. Kindly request you to process my refund
[screenshot redacted by moderator to remove personal information]
Best answer by Tom Reem
Hey
I've connected you with our Customer Support team about the $68.33 charge. They can look at your account directly and follow up with you on your refund request. Your case number is: 2120175, and they'll reach out by email.
While they review, this article covers how downgrade billing works and why a charge can still land around the time a plan moves to Starter: Upgrade or downgrade your plan → Downgrade or cancel your plan. Support can confirm what the $68.33 covers in your specific case.
Moderator note: I removed the receipt from your post to protect your personal information — Customer Support will have the billing details on file.
Hey
I've connected you with our Customer Support team about the $68.33 charge. They can look at your account directly and follow up with you on your refund request. Your case number is: 2120175, and they'll reach out by email.
While they review, this article covers how downgrade billing works and why a charge can still land around the time a plan moves to Starter: Upgrade or downgrade your plan → Downgrade or cancel your plan. Support can confirm what the $68.33 covers in your specific case.
Moderator note: I removed the receipt from your post to protect your personal information — Customer Support will have the billing details on file.
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