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Shreetha Konda
Shreetha Konda
New Member
September 8, 2026
Solved

Billing issue

  • September 8, 2026
  • 1 reply
  • 41 views

Hello Figma Support,

I purchased a Figma Professional monthly subscription on August 7, 2026, intending to use it for only one month, from August 7 to September 7, 2026.

I noticed that the subscription automatically renewed on September 7, 2026, and I now have an open invoice of $23.60 for the period September 7 to October 7, 2026.

I did not intend to renew the subscription for another month, and I have not paid this invoice.

I have now cancelled my Professional subscription so that it does not renew again.

Could you please cancel/void the open September 7, 2026 invoice of $23.60 and confirm that I will not be charged for this renewal?

Thank you.

    This topic has been closed for replies.
    Best answer by Celine_

    Hey there! Celine from the Figma Community Support team here, thanks for sharing these details here. Since this involves account-specific billing details, we're not able to process  this directly here in the Figma Forum.

    The good news is that our support team can take a closer look at your case! I can see our support team has already followed up on your case and is waiting for your reply before they can advise on next steps. Please check your ticket when you get a chance and respond there so they can move forward. For reference your support case is 2118958, sent to sxxx8@gxxxl.xxm. I’ll go ahead and close the topic here, as your request has been addressed here, thank you!

    1 reply

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 8, 2026

    Hey there! Celine from the Figma Community Support team here, thanks for sharing these details here. Since this involves account-specific billing details, we're not able to process  this directly here in the Figma Forum.

    The good news is that our support team can take a closer look at your case! I can see our support team has already followed up on your case and is waiting for your reply before they can advise on next steps. Please check your ticket when you get a chance and respond there so they can move forward. For reference your support case is 2118958, sent to sxxx8@gxxxl.xxm. I’ll go ahead and close the topic here, as your request has been addressed here, thank you!

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