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13624 Topics

asked in Ask the Community

Screenshots are not loaded

Hello! I upload the screenshots to a file, but over time the picture disappears. Only the layer in the left panel remains, and in the working panel there is an empty frame from the screenshot. The right panel of Fill is also empty. Please tell me why this is happening and what can I do? Thanks!

1079

1 month ago

tianshi198892

asked in Ask the Community

who has figma app for windows X86

Hello, who has Figma app for windows X86?

1 month ago

Evgenya_Syrchina

asked in Ask the Community

Figma is not working

Help! Figma is not working in Russia, internet provider Megafon. Can’t open in any browser or application from different devices. VPN does not help. Figma always says I am offline. Could anybody help with that? Thank you at the upper right to search.

4505

1 month ago

Or_Ben_Shetrit

asked in Ask the Community

Missing files

im missing 2 files. looked everywhere - from trash to drafts. even asked the team that was with me on this projects. also tried submitting a request twice, but keeps sending me back here to try and solve it. is there a way to restore those files?

285

1 month ago

MOYA

asked in Ask the Community

Figma To Wordpress

Bonjour, Je rencontre un problème lors de l’exportation de mes designs via le plugin UIChemy ou Figma to Wordpress pour WordPress. Bien que mes designs soient correctement dimensionnés dans Figma, lorsque j’importe le fichier sur WordPress, le design apparaît compressé, ce qui altère son apparence et sa qualité. J’ai vérifié que les dimensions étaient exactes avant l’export et que tous les paramètres du plugin étaient configurés correctement. Auriez-vous des recommandations ou une solution pour résoudre ce problème ? Merci d’avance pour votre aide.

121

1 month ago

Holly_Grundon

asked in Ask the Community

Figma Billing and Seats

Hi, I’m new to Figma and have a question about seats and billing. I shared a file with another company that works in Figma and they have paid seats. I got an email this morning that I am being charged for adding them as editors, $15 per person per month. My questions is this. Why do I pay extra when sharing a file with someone who already has a paid seat in Figma? Am I not sharing the file correctly?

381

1 month ago

Tesia_Neujahr1

asked in Ask the Community

Why aren't my assets organized alphabetically anymore?

My asset panel for components used to be organized alphabetically regardless of how my library file was structured. I like to organize my library by components that are in progress, ready for dev, etc… and now in every file when i view my assets panel, the components are following the page order rather than alpha like they used to be.

271

1 month ago

Aren_Jo

asked in Ask the Community

Educational plan merge

Hi everyone! I need assistance with enabling the Education Plan on my existing Figma account linked to my Google email. I previously used my university email for education plan on this account, but it somehow got unlinked, and now I cannot log in with it. Consequently, I created a new Figma account with my school email to verify my educational status which I haven’t done yet. However, I would like to keep my current projects and work on the original Google-linked account. Is it possible to transfer the Education Plan verification to this account or merge the two accounts? Thank you for your help!

3469

1 month ago

Dokken_Bartley_Laura

asked in Ask the Community

Updated my figma

All my images are blank and I can’t upload any new images after the update. It was working fine one hour ago. It asked me if I wanted to update to the lastest Figma. I said yes and now none of my pictures work or will let me upload new ones. I am on a deadline so will go back to working in Sketch if this not resolved quickly. I have no time to spend hours trouble shooting this.

181

1 month ago

Eliska_Sestakova

asked in Ask the Community

Change Educator to Free

Hi, so I need to change educator plan to free starter plan. I actually filled some form on Figma website having this issue and automatic response came back via email, that I actually have starter plan, but others see that they need to have Educator plan to continue editing my projects etc. Can you help me please?

111

1 month ago

zan2

asked in Ask the Community

Instance swapped icons don't preserve across variants?

Hi there, I think I sorta get what’s going on, but it’s complicated, and if anyone can explain the specific issue and how to solve it, it’d be much appreciated. I have icons in my design library set up in what’s probably an odd way and that’s probably causing problems - I have a base symbol called Font Awesome Sizing, which is one symbol at 8 different sizes, in different font styles. I then have a library of specific glyphs our team uses - these are made by with new components, that are solely the FAS one, nested, with specific text instead of the generic smile. These are what we use in 99.99% of cases. And it works well! Easy to pick icons, sizing, colors inherit fine. all good…Until we get to prototyping where the icons are nested in more complex symbols. We have a simple icon button here, default state: I can change icons within the variant, and it works perfectly: I have a number of variants set up for the button. Hover. Pressed, etc. : Here’s where the pain comes in. I - Cr

613

1 month ago

Alejandro17

asked in Ask the Community

Team upgrade not showing

I also have the same problem. Had a free account, but now that company is paying for the license using my same company email, It still says it’s free

111

1 month ago

Julia57

asked in Ask the Community

Simple way to count the number of items selected?

Here’s my situation. I’m a designer so I use the Figma file as an editor. My client has banned all external plugins due to security reasons. We are not paying for dev mode at the moment. How can I just find out how many objects on the screen I have selected? That’s all I want to know. It can’t be true that I need a whole plugin just to expose a functionality that I KNOW Figma natively has (now hidden behind a pywall). And I am not paying for Dev Mode just to be able to count my objects. That would be silly. This feels like such a basic thing, it should be displayed by default somewhere when objects are selected. Can someone please tell me there’s something I’m missing and that this is in fact possible?

11284

1 month ago

Schaltza

asked in Ask the Community

3 Column Layout: 1col = 1/3 and 1 col 2/3 width

Hi, I’m wondering if anyone figured out how to have a frame that adapts to the height of the content but respects the grid? This is what I’m trying to achieve:

12598

1 month ago

Bmuzammil

asked in Ask the Community

How to divide frames width 33% or 50% - Responsive layout designing

how do I divide sections into 2 or 3 or 4? Usually in CSS you use percentage 😕 Using auto-layout and setting min-max with doesn’t seem to be the solution. In the image there are 5 Cards/Containers and what I want is them to take like (100% / 3) width and in some cases 50%.

10702

1 month ago

Tomer_Gabbai

asked in Report a Problem

Getting wrong rotation value

Hi there! For some reason we get rotation: -180deg for the Customize your voice text in this file. Is this a bug, or are we missing anything? Thanks! Tomer

375

1 month ago

Cleary_Shannon

asked in Report a Problem

Button to update from main to branch missing

Many times, when I open the “Update from main” when I’m in a branch there are no action buttons to do anything. I do not know if there is something I need to do to get them visible, but they are just not there. Then other times the buttons are there and it’s easy to make the update. I am not sure what is going on.

190

1 month ago

James_Thomer

asked in Ask the Community

Printing in a Figma Prototype

Hi all, I’m wondering if there is a workaround to add a print function in a Figma prototype. I would like to have a button to print a page within the prototype, or possibly link to an html page that prints on command. I’m new to coding so let me know if this is possible or not! Thanks!

291

1 month ago

Nik4

asked in Report a Problem

Prototyping: live re-assignment of variables (via placeholder var)

Situation: I’m building a listbox component, and want to be able to select an item in that list and assign it to a variable in a prototype. I also want to be able to re-use this same component for multiple similar scenarios (same options, different variable endpoint). And I thought I could use a variable as a placeholder to assign the correct endpoint dynamically. Current Results: When I assign the listbox value to the variable that is being passed to the placeholder variable the variable the functionality works by default, but as soon as I dynamically re-assign the variable to a different endpoint, everything breaks. The following video shows the current behavior, and I suspect because of it, this is an unintended bug with variables at the moment? Example video (loom)

131

1 month ago

Jonatan_Rist

asked in Ask the Community

Can't verify education plan with personal mail anymore

I educate classes in Figma and before the summer they could apply for an education plan using their private e-mails. Since they’ll be graduating it’s better if they keep everything on the account that they’ll be using later on - after school. But now it asks for a school mail, is there any way around this now?

46211

1 month ago

Amelia_Panzera

asked in Ask the Community

How do I make it so that my marquee text continues to scroll even after I roll over an overlay?

Hi, I made my beautiful lace overlay to go over the dresses as you can see in this animation: animation 🙂 However, everytime I roll over the overlay, my marquee text on the top resets. How do I avoid this? I want the marquee text to keep going even after the lace border is up.

1 month ago

Vinny_Custodio

asked in Report a Problem

Interactive components glitching for people without fonts installed

Hi everyone, I recently had a problem with interactive animated components when user testing them, since our users didn’t have the custom fonts installed on their machines the animations ended up glitching. I “fixed it” by sending the fonts for them to install. Since this is not normal behaviour with this feature, I’d like to report this as a bug if possible. Thanks a lot, loving the feature btw.

395637

1 month ago

Maxence_Mottard

asked in Ask the Community

REST API Variable - Impossible to add variable alias

Hello there, I am creating a script to implement our design system tokens in our Figma files. So I am using the variables API. It works when I created variables with values like COLORS/FLOAT but when I am trying to add alias to another variable it didn’t work. My first question is, which id should I use to link another variable to it. On this screenshot: "id" or "subscribed_id"? To explain my situation, I have two files, A and B. File A contains many variables and I want to link my variables in file B to the variables in file A. The library in file A is published and added to file B. In file A, when I retrieve the published variables, I find my variable: "VariableID:62:47": { "id": "VariableID:62:47", "subscribed_id": "VariableID:f42c18f818106af0843093aaf39f8f68705af7f0/1403:183", "name": "border-radius/0", "key": "f42c18f818106af0843093aaf39f8f68705af7f0", "variableCollectionId": "VariableColl

5137

1 month ago

Matthieu_Jacquot

asked in Ask the Community

Swapped instance not preserved in prototype view

Hi, I ran into some trouble when creating a design system. The main component has 2 variants (closed/open). When it’s open, it shows a nested component. Swapping the instance of this nested component works OK when the prototype starts in “open” state (when the nested component is shown) but displays the original instance when starting in “closed” state. I made a little video : figma - prototype behavior with swapped component in variant How am I supposed to achieve this ? Best, Matthieu

111

1 month ago

Niki_Cukier

asked in Ask the Community

After delay not working in preview

Hey everybody Im creating a component using “after delay” and even though its not grayed out and i can add it normally, when i go to preview mode, it doesnt work!! Ive been trying it for a few days now with different components but it never works. Does anyone know ther reason? Thanks

57597

1 month ago

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