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I haven't been able to access any Figma Make files for the last 48 hours, and am completely stuck.I’m getting a generic load error on every single file. Here is what I’ve tried so far: Restarting all devices Checking both the desktop app and web browser (same error on both) Duplicating the files Testing on both simple and heavy files I reached out to support but haven't heard back yet. This is blocking time-sensitive work. Has anyone else run into this or found a workaround?  

Good morning,I hope you are doing well.I’m reaching out to kindly ask for your assistance in restoring one of our project files that appears to have disappeared overnight. Unfortunately, no one on our team is sure what happened, and we suspect it may have been removed accidentally. As the file is essential to our current work, your help would mean a great deal to us.For your reference, here is the file link: https://www.figma.com/design/xO9szBDTwnwnv1pK1rgPHL/Vaib-Mobile-App?node-id=777-102924&t=KTLAPqsKl0mzoAE6-1 I would be very grateful if you could help us recover the file or advise on any possible way to retrieve its contents.Thank you in advance for your time, understanding, and support. I truly appreciate your help and any prompt assistance you can provid

Hello,I’m experiencing an issue where Figma is not creating or loading any files. The problem started yesterday, and I’m not sure how to resolve it.I’ve already tried the following: Reinstalling the Figma desktop app Opening Figma in the web version using different browsers Logging out and logging back into my account Unfortunately, none of these steps have helped.

Hi,I was using Hotjar to track my website performance and found below issues which needs to fixed immediately. Can anyone assist in this?  Things to be Fixed:Defer parsing of JavaScript (t.contentsquare.ne[...]2.js (447.7KiB) of JavaScript is parsed during initial page load. Defer parsing JavaScript to reduce blocking of page rendering.) 11 resources has a non-consistent extension with its actual content (This page contains 11 resources that use extensions that aren't consistent with their Content-Type HTTP headers: (detected: image/avif | recommended: image/png)) The Content Security Pol

Hi,When using Auto Layout with Horizontal Wrap enabled, it’s not possible to apply a negative value to the Vertical gap between rows, while negative values are allowed for the Horizontal gap between objects. Is there a reason why negative values are restricted for the vertical gap but allowed for the horizontal gap?Thanks!

Hey! I have a small but annoying problem. I recently created a new component with Slot, Instance swap property and preferred values. When I use the component preferred values don’t appear by default for some reason. It worked correctly for components I created some time ago, but doesn’t work anymore—you always need to switch the filter.Link to doc where it says that preferred values should be shown by default: https://help.figma.com/hc/en-us/articles/5579474826519-Explore-component-properties#preferredDoes anybody noticed the same problem? Or do I do anything wrong? Instance swap setup with preferred values: Choose instance dialog with fi

Hi, I am trying to update and publish my Figma site created 6 months ago but I am getting below errors.Can anyone assist in this regard? What have I tried so far?Reload Tab (both in browser and Windows App) Restarted Figma Duplicated File and retried after fixing issues.Thanks  

hi there a few minutes ago I upgraded my account from free to professional / dev seat / one month payment specifically to be able to use this mode.  the team settings shows it is ok:  although, it is strange it shows last active 4 month ago, weird, I am using Figma being logged in everyday If I go to this design  and try to switch to dev mode at bottom, it tells me I still need to update. please resolve

Hello, I bought yearly figma last year for $144.00 and now my bill shows $230.40 to use it for another year. I have no other editor seats. Just me. And I want to buy professional plan. Do I have to pay this?

Bug Report:I’m unable to sync Figma Make updates. I’ve been trying to resolve this issue for the past five days, but the updates are still not syncing. 

Is this a bug? or is it my file? I never encounter something like this…. see screen record, when I resize it, the width start going loco

Usually when I do quick mockup-designs, I tend to select multiple layers → hit enter to get to a child-layer → and press tab or shift+tab to make a specific multi-select of many layers (for example changing the opacity of a group within a card without affecting the rest of the card).Now, whenever I select multiple layers, hit enter and start tabbing - it just selects the first child of the last item in my selection, and deselects all other selections.Is this a purposeful change or a bug? I reloaded the tab, and restarted the program - issue persists.

How fair it is to do so? -- i got reply after 3 days on [Request 1744900 ] & that too very formal answer on 13th & i have replied immediately and till now - 18th Feb 2027 i didnt heard from the customer care. How fair it is deal with customer with such as irresponsible way. when our money is deducted unnecessarily without using it.I am just need support to unsubscribe my account. Please somebody take it seriously.

Recently I’m having increasing issues when trying to add smart-animate hover states to buttons, panels etc.Instead of a smooth transitions, the background of the item is flashing at 100% opacity for a split second.It’s impossible to present work when it does this. It’s affected interactions that had been working perfectly fine before.

 Trying to create hamburger menu that opens a popup menu in Figma Sites, nothing works. please help!

I had figma free education plan which i applied for now they emailed me to re-verify by september 29 or I'll lose those pro features now I joined figma recently a month back i have re-applied for verification but they say i have exceeded limit for verification or availed this offer. I have no clue how to solve this i have contacted Sheer Id support team too.

Hello, I'm reporting a persistent bug in Figma.Issue: Unable to publish prototype updates via the Preview tab. Error Message: 'Something went wrong, reload and try again' (in red). Start Time: Jan 27, 2026Troubleshooting steps I've already taken: Refreshed the page; Switched browsers and used Incognito mode; Restarted both the app and the computer; Duplicated the file and attempted to publish (the error happens in the new file as well). Please let me know if you need any logs.

Want to setup a subdomain for example “brand.mysite.com” Despite Figma saying this is possible we would need an A record in order to do this, however there is no A record? 

Hi everyone, I’m currently working on an ecommerce website project and would love to get some community insights. As online shopping continues to evolve rapidly, I’m interested in learning:What are the most essential design elements for a high-converting ecommerce website? Which UI/UX trends should we prioritize in 2026 (product pages, cart flow, search)? How do you balance performance with rich visuals on ecommerce platforms? What tools, frameworks, or plugins do you recommend for responsive ecommerce design? Any examples of Figma ecommerce templates or components that have worked well?I’m especially interested in real-world examples, recommended workflows, and tips on optimizing checkout flows for better conversion rates.Looking forward to your ideas and resources!

 https://www.figma.com/release-notes/?title=more-new-features-in-figma-make Hello there,I am not able to see these new features in Figma Make. I have tried restarting, re-logging, etc but still can't see the new UI.Is any one experiencing this as well?    

Hi all, yesterday my developers noticed weird behavior of fonts. Basically they opened design we agreed upon and noticed all text styles are changed to bold ones. I never saw this in the input field of Typography, maybe some of you did already.I got there this option to reapply text style. I didn’t do anything to the library / text styles, no one else from the team as well. I was able to see the change as I was going through version history and I was able to restore the correct version where fonts were okay. I still can go into the version history and if I click the one with

Hello Team, I see my account is for free with email address - [redacted by forum admin/moderator to remove PII]. I have been deleted my account long back. Still i was charged, i have reenrolled to this account. i see it as free subscription now. I am blocked to cancel the subscription. Please assist. But i was charged on 7th Feb 2027, I felt really bad that i was charged for which i didnt use.  But now, atleast i want to block this subscription charges going forward. Can somebody provide real solution. I dont see cancel subscription option as it is free now. Or confirm me that i wont be charged as it is free.

Both the desktop app and the browser have been showing this error for the past 5 days, and I’ve tried almost everything: clearing the cache, reinstalling the browser, disabling extensions, switching to another device (iPad), and using a mobile hotspot. Is anyone else experiencing the same problem?

I found a UI bug where the notification pop-up is overflowing outside the viewport. The panel exceeds the screen height instead of staying within the modal container.

I have used 3 different libraries in my page and have kept everything updated. The components I used in my work files are auto updating and somehow changing schemas and sizes without me or my team touching them. I am not able to track these as well on what has changed. Some frames which are marked for dev have changes as well and we dont have any notice or indication of this. Am I going wrong somewhere or is this a bug from figma?I looked at the history and I dont see any one touching anything.