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I’ve tried several times to verify my student account, but each attempt says I’ve exceeded the limit for the student plan. When I use old verification links, they’re expired, forcing me to start over.I’ve also contacted SheerID multiple times, but they keep sending the same automated response:They mentioned missing details like “No Program ID,” “No Verification ID,” and “External User ID Not Present,” but I don’t understand what these mean or how to fix them.Could you please help reset my verification attempts or guide me on how to start fresh? I’ve been trying for quite some time without any success.

Hello Figma,I’m a student at the University of California, Irvine. I’ve been stopped by SheerID’s verification process over and over, and I use Figma for school and work-- so this has been a pretty big issue. I entered all my details, but was told to retry until it said it exceeded. I filed a ticket with SheerID.  SheerID closed my case, saying they “were unable to process the request.” There seems to be no other solution but to contact them. This loop has been quite irritating. Please reach out to me soon so I can quickly amend this issue.

I am the admin and sole Full Seat in an enterprise/company account. Lately I feel like Figma changed the way they do permissions but I can’t put my finger on it. I saw a thread where people reported users getting 3-day access when they request an upgrade (I am truly shocked -- that is a huge security and file integrity risk). I don’t think I’ve come across that yet but I’m very stressed at the prospect. Today’s weird details:Someone I’ve never heard of in my company requested to edit a file, and I clicked DENY (I’m the only designers and closely guard the files). In fact I don’t remember anyone ever requesting to edit a file, and I’ve gotten TWO edit requests this week. I went into admin to double check, and there was this guy listed with a FULL SEAT. I hovered over it and it said he was manually approved by me just before! I had to change his access to Collab (the only files I’ve allowed people to edit are FigJam files).  I’m not going pretend it couldn’t have been user error, but I h

It is convention in Windows for F2 to rename, but Figma does a kind of literal translation of the macOS cmd+R rename command in Windows.It’s a small thing, but given that it’s one of many programs in my suite, I am constantly pressing F2 in Figma and being surprised that it does nothing.I suggest that Figma for windows additionally respects F2.On a related note: The regex rename dialog when renaming multiple layers is pure genius.

Seemingly as of today’s update, pinned items within a project now only have a limited selection of actions available in their right-click context menu (Open, Create New Branch, Add to Sidebar, Remove Project Pin, Copy Link) but none of the others (Copy Link, Share, Duplicate, Show Version History, Rename, Move File, Move to Trash) even though those are in the menu if you find the original file. (i.e. it’s not a permissions problem removing those functions, they just aren’t in the menu for the pinned version) This appears to be the same in both the browser and in the desktop app. As part of our process, we create most new design files by duplicating a template file, which we keep pinned to the project so the team has easy access to it. With this update it’s no longer possible to duplicate (or do a bunch of other actions) from the pinned file, and instead you have to dig through the full list of files to find it in the general project list. Is there a reason this functionality was remove

Have a question about using Figma? Can i restrict copying and sharing on files with Education Plan?

My company launches a lot of user tests on a weekly basis and we are running into a lot of problems with scaling. If a user tester has a 4k screen, and our designs are in 1440, the user tester will see massive black bars on each side of their screen. We normally use “fit-width” to have the design stretch according to the user’s screen but it does not seem to work. When we create our prototypes in Axure, we do not have this issue as the Axure scaling will properly make the design fit the user’s screen. In the screenshot below, the design was 1440 and it also had the correct height on the artboard/frame to ensure that scaling would work. The end result was massive black bars when using a 4k screen. Is there a way to resolve this issue, or does Figma scaling not actually scale anything beyond the actual width of the design?  

Somehow my Figma Make and Supabase for a project or 2 became out of sync.  So I decided to make a new project in Supabase and follow all the instruction Figma said to make.  I am unable to have Figma Make connect to the project.  I was hoping  perform an import which then would reset it all up, but that didn’t work either.  Is there a way to start the from the beginning and let the imports handle the database stuff?

Hello Figma Support Team,I am contacting you because I no longer have access to the email address linked to my Figma account. The email address was registered with a phone number belonging to a person who has sadly passed away, which makes it impossible to regain access through the usual recovery process.Here are the details:- Old email address: [redacted by moderator to remove personal information] - New email address: [redacted by moderator to remove personal information]- Email provider: [redacted by moderator to remove personal information]- Account username [redacted by moderator to remove personal information]The email provider (myMail by Mail.ru) confirmed that recovery is only possible by SMS verification or phone number confirmation. Since the registered phone number is no longer available, recovering the mailbox directly is not an option.To prove account ownership, I can provide:- The approximate date when I created the Figma account [I can't remember exactly, but it seems li

The provided directions for Amazon Q from https://www.figma.com/mcp-catalog/ do not work.Repro steps for Remote MCP serverGo to https://www.figma.com/mcp-catalog/ click on Amazon Q View install guide Click on Remote MCP server Apply MCP config"figma": { "url": "https://mcp.figma.com/mcp", "type": "http" }Amazon Q Developer ErrorMCP: server 'figma' failed to connect: SSE error: Non-200 status code (405)Amazon Q CLI ErrorMcp error: -32002: Client error: HTTP status client error (405 Method Not Allowed) for url (https://mcp.figma.com/mcp)2025-11-12T20:43:22.964897Z ERROR rmcp::transport::worker: 128: worker quit with fatal: Transport channel closed, when AuthRequired(AuthRequiredError { www_authenticate_header: "Bearer resource_metadata=\"https://mcp.figma.com/.well-known/oauth-protected-resource\",scope=\"mcp:connect\",authorization_uri=\"https://api.figma.com/.well-known/oauth-authorization-server\"" })2025-11-12T20:43:22.964952Z ERROR chat_cli::mcp_client::oauth_util: 3

Its been a few weeks since stroke has been broken on Figma. My Colleagues at Duolingo are experiencing the same issue.  Sometimes it works when you move the asset around to a different position on the figma canvas but its causing disruption to my work flow. Any help would be appreciated!

We’ve identified a bug related to how Figma handles overrides when switching between component variants in different orders.Specifically, when we first apply the variant where the dropdown is open, everything works correctly. But if we start with the dropdown closed variant and then switch to the open one, we run into issues:– The icon sometimes changes incorrectly– Occasionally, the button type also changesThis issue isn’t limited to dropdowns — we’ve seen the same pattern affect many other components in our system.The bug appears to be tied to how Figma manages overrides based on the order of variant switching.We’ve attached a video showing this behavior in action. Please investigate, as this makes it hard to maintain consistency in large design systems.

Current SituationDesigners at my company often misunderstand Figma’s library concept and create their own libraries instead of using the official ones. Our existing libraries were migrated from Sketch and are being rebuilt with new themes, tokens, and therefore, new Figma variables. Everything is new, and we’re working hard to keep it consistent.Our GoalKeep the main files editable only by 3 designers Allow developers of our design system team to use Dev Mode fully in our main files, which requires enabling “Viewers can copy, save, and export from this file.” Ensure designers can see and use our library in the Asset Panel without being able to copy or duplicate the main file.Current IssueIf users are not viewers of the main file, they cannot see the library in the Asset Panel. If they are viewers, they gain the ability to copy assets or duplicate the file, because developers need that permission for Dev Mode. This has led to a recurring problem where people duplicate libraries or copy

I have a project that I’ve been working on since August and after the most recent update it is gone.Not in my trash, not a draft, not archived, etc. I’ve already checked my deleted files and there’s nothing there.I am livid.

We’re updating our ORION design library to offer compacting modes. We’ve noticed an issue that seems to have been commented on here before (in threads that are now closed). Certain elements - really, just icons - seem to behave inconsistently when a compacting mode is applied. This appears to be true regardless of whether we apply a var to one dimension and lock the aspect ratio or we apply the var to both dimensions. We’ve checked our design system icons and can find no difference in the way they are drawn and structured. For our designers working in compact themes, this creates unwanted visual distortion, obviously. To illustrate:Normal modeCompact mode You can see in the compact example, the notifications and search icons have ignored the fixed aspect ratio, while the others have worked properly. Here are the sizing decisions on the icon... 

I’d like to update my forum name to match my community profile if that is possible. https://www.figma.com/@primetime Who can I reach out to?

Hi,I have been using a Figma student account, and recently I was logged out of the Desktop App and prompted to log back in. After re-verifying my student status, I noticed that all my files, projects, and teams appear to have been wiped. I no longer have access to any of my work, including drafts—it looks as though a completely new account has been created under the same email address.This is extremely concerning, as I’ve lost access to years of work. Please help me recover my original account and associated files.Here is a link to my Figma community profile, which is still live:Community Profile: https://www.figma.com/@prangan_kIf possible, could you also confirm which email address is associated with this profile? I can still view a few files in View Mode through this profile, so it seems to be linked to the work I’ve lost.Thank you for your assistance. 

Any format of images are not visible in preview mode/prototype, but visible while export as PDF/.JPG/.PNG. Have debugged basic problem like frames, blend, fill etc… Anyone have any idea about this? I stucked with this problem☹️

I am trying to publish a template in Figma Buzz, but there is no option to publish. Any help would be greatly appreciated. 

When I try to log into my Figma account, it's locked. I've followed all the required verification steps, including importing my school documents. But nothing happens; I'm still locked out.Thank you for your help !

"AI features are not available" is what i see when try using Make from Figma Sites code tools and actions

After downloading my file everything takes awhile to download and its blurry. It is a PDF to send to potential employers so blurry and delayed photos cannot happen. Please help 

I have created a component with two layers of text on a curve/path. When I use instances of this component, both text layers do not match the original component’s location. I’ve tried changing the contraints for these layers to everything and nothing seems to help. Any ideas?

I used to be able to see the pixel distance between a frame and an object inside it by holding the Option/Alt key. But now hovering while holding Alt no longer shows the offset horizontal and vertical measurements. Smart Snap is still working but offset measurements do not appear at all.Is there any way to restore this feature? Thank you.

Hi, I am a design student at DJ Academy of Design, and have been using Figma Education for a while. Today I opened my file and it says I can only view and comment. When I tried to verify again, it showed “Verification limit exceeded.” I've tried multiple times and uploaded the proper documents but I’m not able to get done with my verification. Why is this happening when all my documents are correct and I've made sure everything is proper. Now I’m not able to edit my own files and couldn't work and also I’m student and who have lots of courseworks to be done. This verification is not really helping right now.  Can you please help me reset my verification or fix this issue so I can get back access to editing my files?