hello , i actually wanted figma for only making my one time project on November 28 and i didnot know that it will auto renew , it took from me about 77 usd , in egp it is 3,652 !! it is too much for me , and it is made by mistake , if u can please give me back my money and i already canceled the subscription today , kindly consider my case please .
Question
Request for refund due to auto-renewal charge
Hi there
First, I want to share a resource that explains how subscriptions and renewals work, which may help clarify why the charge went through: Manage billing on the Professional plan → How billing works.
As for your other question, I can’t review billing details or make refund decisions from our public forums. To make sure your situation is reviewed properly, I’ve added the context you shared here to your existing case (ID: 1659460) so our Product Support team can take it into consideration during their review.
Thanks for bringing this to our attention, and for your patience while the team takes a closer look. 🙏🏻
Okay thank u , waiting for ur response
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