Dear Figma support team, I am writing to ask for a refund of the money that was recently deducted from my Figma account. I was automatically charged for a subscription of 35 USD, which I did not plan to renew. Is it possible to get a refund? I purchased the plan to allow two other people to edit my work, but it has been two weeks since I last used it, and the subscription has been renewed without my knowledge. Since the payment, I have not used any of the features of the plan that was renewed. Thank you in advance for your understanding and assistance.
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Hi
I wanted to share a resource that may help clarify why you’re seeing this charge and how subscriptions work: Manage billing on the Professional plan → How billing works.
Subscriptions are set up to renew automatically, and collaborators can be moved to a free View seat at any point during the billing cycle. When a paid seat is downgraded, the charge isn’t prorated, but the seat does remain available for someone else to use for the rest of the billing period.
While I’m not able to access or discuss account-specific billing details here in the forum, I do want to make sure your subscription setup and refund question are reviewed properly. I’ve opened a ticket on your behalf — please check your inbox for the case details (case number: 1659395) and next steps from our Product Support team.
Thanks for your patience while we take a closer look.
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