Refund Request for Subscription Charge

Hi ​@DoYung.Dwight YOO, 

I understand that you’re requesting a cancellation and a refund for a recent, unexpected subscription charge.

I checked both of the accounts associated with the email you mentioned, but they currently only have Starter teams, and I wasn’t able to locate the charge you mentioned.

For security and privacy reasons, we’re unable to investigate or resolve specific billing issues directly here in the forum. That said, I’ll go ahead and create a support ticket(#1659793) on your behalf so our billing specialists can take a closer look.

Once you receive the ticket confirmation email, please reply to it with any relevant details or screenshots showing the charge. This will help our specialist assist you more efficiently.

Thanks for your understanding.

Hello,

I am writing to follow up on my previous request regarding the cancellation of my subscription.

After further consideration, I have decided to keep my subscription. Please disregard my earlier request for a cancellation and a refund.

Account Details:

• Email: [redacted by forum admin/moderator to remove PII]

• Transaction Date: December 9, 2025

I apologize for any confusion this may have caused. Thank you for your understanding.

Best regards, Do-Yung Yoo

Thanks for following up. I’ve added a note to your support ticket (#1659793). I’ll close this topic for now, but please reply directly to the ticket email if you have any further updates regarding this issue.