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Unable to Access Critical Figma File – Ownership and Access Issue

  • December 29, 2025
  • 1 reply
  • 18 views
Mohit Sengar

Hello Support Team,

I am facing an issue accessing a very important Figma design file that is critical for our organization’s reference.

I am logged in using my official account developer@unlimits.ai, but I am unable to open or view the file using the link below:

https://www.figma.com/design/1FYboHCM5GvxoZBluYX5s5/Final-Design-System_Unlimits-NK?node-id=1-229&p=f&t=uNX3OX6uieaslotG-0

Previously, this file was accessible, but it is no longer visible to me. I would like to understand:

  1. Who is the current owner of this Figma file

  2. Whether the file has been deleted, moved, or had its permissions changed

  3. Why access is no longer available to my account

This file is extremely important for our organization, and we need it urgently for reference and ongoing work.

Please help me restore access or guide me on the next steps to retrieve this file.

Thank you for your support.

Best answer by Celine_

Hi ​@Mohit Sengar , thanks for sharing the details. I understand how concerning this is!

Since this involves account access and file ownership, it can’t be fully investigated from the Forum due to security and privacy reasons. I can see you’ve already contacted the support team, and I’ve escalated your case internally.

From what I can see, the file appears to have been deleted and no longer has an active owner, which would explain the loss of access. The support team will confirm what happened and whether recovery is possible.They’ll follow up with you directly by email. For reference, your case number is #1660212. Thank you!

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • December 29, 2025

    Hi ​@Mohit Sengar , thanks for sharing the details. I understand how concerning this is!

    Since this involves account access and file ownership, it can’t be fully investigated from the Forum due to security and privacy reasons. I can see you’ve already contacted the support team, and I’ve escalated your case internally.

    From what I can see, the file appears to have been deleted and no longer has an active owner, which would explain the loss of access. The support team will confirm what happened and whether recovery is possible.They’ll follow up with you directly by email. For reference, your case number is #1660212. Thank you!

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