setup problems

Hey ​@Simons — welcome to Figma Forum, and thanks for flagging this. I haven’t seen a widespread trend for this error, so let’s gather some details to troubleshoot:

1. Please reply with your computer type and operating system.
2. Are you seeing this when installing the Figma desktop app on macOS or Windows, and is it happening with a specific product (e.g. Design, Make, FigJam, or Slides)? Make sure your device meets the specifications noted here: Guide to the Figma desktop app → Check your system requirements.
3. Can you still access Figma in a supported browser without errors?

Also check general system needs: What are the system requirements for Figma?

If the problem persists, please reply with the steps you took before the error appeared, and include a screenshot or short video of it. This will help us loop in the right team members and investigate further.

Thanks for your patience and for sharing these details.

Hi ​@Tom Reem thanks for your support, anyway my computer is a lenovo, and yes i dowloaded the setup for windows and idk i just tried to install the desktop app to avoid going back and forth to the online version of Chrome. I'll try to look in the list you sent me, maybe it's some blocked setting, but in the meantime I'll send you this video on what it shows me as soon as I try to open the setup, thankss

Hey ​@Simons , I am working closely with Tom, happy to help!
Thanks for sharing your video! Since Figma works for you in Chrome, this points to the issue being isolated to the desktop app installation on Windows.

These connection or install errors are often caused by a proxy, VPN, firewall, or antivirus app blocking access between the Desktop App and our servers.

A few things to check:

• If you're using the Desktop App behind a firewall, proxy, or VPN, you may encounter this issue. Please check with your IT team and ask them to unblock Port 443 and safelist figma.com, which is required for secure connections.
• Check Windows Security / antivirus to see if the installer or app is being blocked
• If the desktop app is already installed, and everything is up to date, try clearing the cache.
  • 1. Quit the Figma Desktop App
  • 2. Open Terminal.app and run: rm -rf "$HOME/Library/Application Support/Figma"
  • 3. Restart the Desktop App and check if the issue is resolved.

In the meantime, you can continue using Figma in the browser as Tom mentioned. Our supported browsers include Chrome, Firefox, Safari, and Microsoft Edge. You can find more details in our What are the system requirements for Figma? article.

If none of these steps help, please let us know. I can then send you a DM with some additional instructions so you can share a few details securely and our team can take a closer look at what’s happening on your end. Thank you!