Hello,
My students are unable to get their education status verified even though they are using school email addresses. I have contacted Figma Education multiple times to try and resolve the issue and received no response.
Please let me know what to try next to resolve this issue promptly.
Hey
I’m sorry to hear about the delayed response and disruption this has caused. While I’m not able to view or share account-specific details in the forum, I can confirm that your case (ID: 1628783) is open with our Education Team. I’ve flagged your post directly on that case so they’re aware of the continued impact and can factor this into their review.
In the meantime, I did want to share one point that may be relevant: We recently updated the education verification flow, and the process now differs depending on the type of institution. To help ensure this is routed correctly, can you confirm whether you’re reaching out on behalf of K–12/high school, higher education, or bootcamp/online course students? You can find a breakdown of the current paths here: Figma for Education → Application process.
Thanks again for raising this. The Education Team will follow up as soon as they have an update to share.
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