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Question

I want to refund my subscription

  • December 29, 2025
  • 1 reply
  • 4 views

Daffa Pramuditya

It was an accident that my nephew click to subs, at first I think its not a problem. But in the end this subscription did not give me any benefit at all

1 reply

ksn
Figmate
  • Community Support
  • December 29, 2025

Hi ​@Daffa Pramuditya - happy to help figure out where your upgrade is.

I did some searching, and it looks like you have a professional plan with a full seat in a team named “Daffa Pramuditya's team”

Can you check to make sure that you’re working from that team? If you don’t see anything, can you tell me what seems to be missing?