Figma site can not connect a domain

Hey ​@Vans Chen, thanks for reaching out! I understand you are experiencing an issue with connecting your custom domain to your Figma site. Can you please confirm you've completed these initial troubleshooting steps?:
 

• DNS Propagation Delays: Sometimes, DNS changes can take a while to update across the internet. If you've recently made changes, and usually can take around 24 hours.

• Incorrect Record Types or Values: Double-check that the DNS records you entered match exactly what Figma requires. Even a small typo can cause issues. Figma will show an error icon if the records can't be verified.

• Conflicting DNS Settings: Look for any duplicate or conflicting entries in your DNS settings, such as multiple CNAME records for the same subdomain.

• SSL Certificates: Figma automatically provides SSL certificates for custom domains, but it can sometimes take longer than expected to issue these certificates.

Thank you, 

Gayani 

Hi Gayani,

Thank you for your follow-up. I’ve confirmed that all DNS records (including CNAME and any required verification records) were correctly configured according to Figma’s requirements and have ​​successfully propagated globally​​. It’s now been ​​over 48 hours​​ since the DNS changes were implemented, and the domain resolves correctly when tested.

However, the ​​SSL certificate for the custom domain still hasn’t been issued​​ by Figma’s system. Given that DNS is fully functional, the delay appears to be isolated to the SSL provisioning process.

Could you please investigate why the certificate hasn’t been generated or deployed? Let me know if additional details from my end would be helpful.

Best regards,
Vans Chen

Hi ​@Vans Chen, thank you for confirming everything on your end — that’s really helpful.

I’ve gone ahead and created a support ticket so our team can take a closer look at this. For reference, your ticket number is #1422490.

Please reply to the email and share a screenshot of your DNS settings, and add "support-share@figma.com" to this file with "can edit" permissions, and then have your admin approve the upgrade request for that account? Once that has been approved, the support team can take a closer look. Please note, the seat counts for your plan will not change as a result of this, nor will you be charged for this support-share account. 

If you're unsure on how to invite someone to a file, please follow these steps:

1. Click the "Share" button at the top-right corner of the Editor
2. In the next window, type support-share@figma.com into the text box
3. Select the "can edit" permission option
4. Click the "Send invite" button
    

The team will keep you updated as they investigate further. If anything else comes up or you have more details to share in the meantime, feel free to share with with them. Appreciate your patience and please let me know if there is anything else I ca help with, thank you! 

Hi ​@Gayani_S ,

I am experiencing the exact same issue. The DSN entries are correct and DNS have propagated for more than 4 days now.

Can you investigate the issue on your end please?

Thank you!

(I already added support-share@figma.com to the sharing option of the figma file)

Hi,
I have the same issue. 
The DSN entries are correct and DNS have propagated for more than 4 days now.

Can you please take a look, it’s very urgent.
Thank you.
 

(I already added support-share@figma.com to the sharing option of the figma file)

Hey ​@Pascal Joguet and ​@leandro45 — really appreciate you both flagging this and for already inviting support-share@figma.com to your files.
 

I took a look at the support ticket from the previous user who reported this. Our support team investigated and suggested the following next step, which helped in that case:

Please check if the DNS records are properly configured and propagated. If it does, check one additional potential cause for the SSL certificate delay.  Please verify if you have any CAA (Certificate Authority Authorization) DNS records configured for your domain. If you do, make sure they allow certificates from Google Trust Services, Let's Encrypt, and SSL.com. This is a common cause for delays in SSL certificate provisioning.  The SSL certificate provisioning typically takes up to 15 minutes, but can sometimes require additional time. 
 

If you’ve already checked the CAA records and everything looks good, I’d recommend reaching out directly to our support team using this form:
https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233. Be sure to include the file URL so the team can investigate more deeply.

Thank you, 

Gayani