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Question

Multiple Design Files Suddenly Inaccessible - Getting 404 "Not Found" Error

  • December 24, 2025
  • 1 reply
  • 42 views
Anastasiia Lepskaya

Hello Figma Community,

I've suddenly lost access to several critical design files in my workspace. When attempting to open these files, I receive the following error message:

"Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner."

Issue Details:

  • The files were accessible previously and have not been intentionally deleted or moved
  • I am the file owner/creator
  • Multiple files are affected simultaneously
  • Error occurs across different browsers/devices
  • Receiving 404 error when accessing the file URLs

Affected Files:

  1. Лепская А. Модуль 9. Урок 1.https://www.figma.com/design/JwJi1BqelIq7hwJEbUfHKg/%D0%9B%D0%B5%D0%BF%D1%81%D0%BA%D0%B0%D1%8F-%D0%90.-%D0%9C%D0%BE%D0%B4%D1%83%D0%BB%D1%8C-9.-%D0%A3%D1%80%D0%BE%D0%BA-1.?node-id=0-1&t=vAbFWdZv8DK1L4Zy-1
  2. Лепская А. Модуль 9. Урок 2.https://www.figma.com/design/bBD3AeQq3x8JgbrEaRA8qR/%D0%9B%D0%B5%D0%BF%D1%81%D0%BA%D0%B0%D1%8F-%D0%90.-%D0%9C%D0%BE%D0%B4%D1%83%D0%BB%D1%8C-9.-%D0%A3%D1%80%D0%BE%D0%BA-2.?node-id=0-1&t=n3yKKydSJVPnRdtz-1
  3. Лепская А. Модуль 9. Урок 3.https://www.figma.com/design/8pAyfblOzeqiykwr4p6tVR/%D0%9B%D0%B5%D0%BF%D1%81%D0%BA%D0%B0%D1%8F-%D0%90.-%D0%9C%D0%BE%D0%B4%D1%83%D0%BB%D1%8C-9.-%D0%A3%D1%80%D0%BE%D0%BA-3.?node-id=228-217&t=vD89A2buIvx0BO0t-1

What I've Tried:

  • Clearing browser cache and cookies
  • Accessing from different devices/browsers
  • Checking if files appear in "Deleted" section
  • Verifying account permissions and workspace access

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 28, 2025

Hi ​@Anastasiia Lepskaya — welcome to Figma Forum, I’m glad we were able to connect here. I’m sorry you’re running into this issue. Thanks for taking the time to walk through some troubleshooting already.

There are a couple of additional things worth double-checking, just in case:

  1. Make sure you’re logged in to the correct Figma account (especially if you’ve used more than one email).
  2. If the files live in a shared workspace, confirm that your access hasn’t changed and, if applicable, try reaching out to the file owner directly.

This article may also be helpful for context on what can cause this behavior: My files are not opening → 404 page or “You don’t have permissions”.

If all of that checks out and you’re still unable to access the files, I’ve gone ahead and opened a ticket on your behalf with our Product Support team so they can take a closer look. To protect your privacy and account security, we aren’t able to review or share account-specific details here.

Please keep an eye on the inbox associated with your Figma account for an email from me that includes your case number and next steps: 1659604. We appreciate your patience while the team investigates further.

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