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Mohamed Zayed
Mohamed Zayed
New Member
December 28, 2025
Question

Plan issue

  • December 28, 2025
  • 1 reply
  • 56 views

Hi I facing issue in my account [redacted by moderator to remove personal information]

it deducted the monthly fee but show my subscription is free

    This topic has been closed for replies.

    1 reply

    Tom Reem
    Figmate
    Tom Reem
    Figmate
    December 28, 2025

    Hi ​@Mohamed Zayed — welcome to Figma Forum, and thanks for flagging this.

    As a first step, this article may help clarify how monthly charges can appear: Manage billing on the Professional plan → How billing works.

    If that doesn’t fully explain what you’re seeing, I’ve also opened a case with our Product Support team so they can review your account directly. Please reply to the email associated with your case number: 1659369, if you still have questions after reviewing the article, and they’ll take a closer look.

    I’ve also removed some personal information from your original post to help keep your account secure. Thanks for your patience while we work through this.

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