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IS THERE ANY WAY TO RECOVER A MISSING FIGMA DESIGN FILE?

  • December 29, 2025
  • 1 reply
  • 13 views
faaz husain

I have been using a specific Figma design board regularly, but today the desktop app threw a permission error, even though I am the owner and logged into the correct personal account. Once I closed the error, the board vanished from my home page and is not appearing in the trash. I need to recover this immediately as it contains my cumulative semester work due in a few weeks. Please help me out with this, as I have my juries and submission soon and I am going crazy over here. It is just not possible for me to redo everything.

Best answer by Celine_

Hi ​@Fassassi_Amirath , thanks for reaching out and explaining what happened. I’m really sorry you’re dealing with this, especially with an important submission coming up!

I can see that you’ve already reached out to our support team, and I’ve gone ahead and escalated your case internally so it can be reviewed more closely. Your case number is #1660090.

To help the team investigate and try to locate the file, please make sure to share the URL of the affected file directly in your case via the secure form. That information is important for them to check what happened and whether recovery is possible.

Since this involves account- and file-specific details, it’s best to continue the conversation directly with support through your existing ticket. They’ll be the best equipped to help you from there, thank you!

 

Update: Our specialist is waiting for your response, please check your inbox when you have a moment, thank you!

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • December 29, 2025

Hi ​@Fassassi_Amirath , thanks for reaching out and explaining what happened. I’m really sorry you’re dealing with this, especially with an important submission coming up!

I can see that you’ve already reached out to our support team, and I’ve gone ahead and escalated your case internally so it can be reviewed more closely. Your case number is #1660090.

To help the team investigate and try to locate the file, please make sure to share the URL of the affected file directly in your case via the secure form. That information is important for them to check what happened and whether recovery is possible.

Since this involves account- and file-specific details, it’s best to continue the conversation directly with support through your existing ticket. They’ll be the best equipped to help you from there, thank you!

 

Update: Our specialist is waiting for your response, please check your inbox when you have a moment, thank you!

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