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While editing a web page using the AI generation feature, I was entering prompts in Japanese. However, when I pressed the Enter key to confirm text conversion (IME input), the prompt was immediately submitted to the AI. As a result, the text kept being sent unintentionally, and I was unable to finish typing a proper sentence.In cases where it only triggers a chat-style response, the impact is still manageable. However, when it is interpreted as a generation command, credits are continuously consumed and unnecessary page generations are executed repeatedly. This leads to significant unintended credit loss.This issue occurs consistently and is fully reproducible. This behavior appears to be a fundamental UX design flaw, and I strongly request that this issue be addressed and fixed as soon as possible.Thank you.

Hi Figma team, I need help with my account access.I suddenly lost access to my school email because it has been blocked/disabled by the institution. As a result, I can no longer log in to my Figma account that was registered using that school email.All of my important design files are stored in that account, and unfortunately I never set any email forwarding or secondary recovery email. Since I no longer have access to the school email at all, I’m unable to receive any verification emails or reset my login.Because of this, I would like to request assistance to change the email associated with my Figma account to a new active email, or any alternative method to regain access to my files.I can provide any information needed to verify ownership of the account.Thank you in advance for your support!

 Greetings,My previous user email is [redacted by forum admin to remove PII] and recently, after I completed my studies, my university has migrated the email from siswa to siswa-old, causing my email to be [redacted by forum admin to remove PII].Consequently, my Figma projects under my previous version of email are all gone, losing years worth of projects and designs, even those related to the workshops I conducted. Does anyone know how to get my projects back?Thank you. 

Hello, There is no option appearing under Settings → Accounts to delete the account, the last option appearing is “View history”! I’m using free version.

I’ve been using the “K” shortcut workflow for scaling for years, and something has clearly changed recently.This directly affects efficiency and accuracy, so I want to raise it for the team’s attention.Expected Behavior Select any object Press K Figma switches to the Scale tool Automatically focuses & highlights the X scale field Type the desired scale value Press Enter Current Behavior Pressing K while: switches to the Scale tool but does NOT auto-focus the X scale input Now I need to press K twice First: switch tools Second: focus the scale input field This breaks the entire workflow, and my muscle memory leads to accidental opacity changes (e.g., typing 5 changes opacity to 50 instead of scaling).

Hi everyone,I’m having an issue with my Figma setup and I’m hoping someone can help. My account seems to be stuck in a Team-only workspace, and I don’t have access to a Personal Workspace at all. Because of this, all my files, including Drafts, are inside a Team space, which means I keep getting upgrade prompts when I try to use plugins or certain features.I bought a Collab seat first because I was already seeing these upgrade warnings, and I thought that upgrading would solve the problem. But it didn’t, the warnings still appear, and all my files still behave as if they’re inside a paid team environment. I also created a second Figma account using the “personal use only” option, but the same thing happened: it automatically created a team with no personal space.At the moment:I only see one space under “Your Spaces” and it’s my team;There is no way to switch to Personal Workspace;I can’t create a new personal space;I can’t leave the team (I’m the only admin);Plugins keep asking me to u

The figma support doesnt reply and ignores on this type of ticket even I am a premium user. This is really unprofessional and unfair for customers not getting any support. I have been messaging everyday for reply but no response I opened new ticket they just change the status to resolved. Brian SherryHello, Thanks for the follow-up. My apologies for not having addressed that link from the Fig chat. That URL links to your team titled AgencyX Global's team, but it is not a URL link for a specific file. Can you provide please the URL for the file link that isn't opening?  Looking forward to assisting further,BrianProduct Support SpecialistWant to learn Figma? Get started with our Figma Design for beginners course7 days ago AgencyX Designers https://www.figma.com/design/3MRk8PH1s6JJrlJjWCFTnI/GAS-ZenX?node-id=6303-36931&t=j1PCMozv7J514Mdi-0 Here 7 days ago AgencyX Designers Hello is there a progress on my issue? The file is needed as I have some urgent depndencies. 7 days ago A

HELP I’m trying to to create and type in a textbox as usual but it does not work: Clicking T (Text) Drag until desired size TypeAt step 3, when typing it doesn’t let me type but rather activates shortcuts.  

Hey folks, I’m having an issue where I can create webhooks via an OAuth app, but deleting them always returns 403 "Request denied". Same token, same permissions, same everything – deletion just won't work.The premise is the following:A user from my app adds their Figma team ID manually and then registers a team-level webhook for that team using my OAuth app.My setup- OAuth app with webhooks:read and webhooks:write properly configured- I'm a team admin of the team I’m trying to register a team-level webhook on.- Using OAuth 2.0 with a valid  token- The team I’m testing with uses a Pro planWhat works- Creating webhooks- Listing all webhooks for my teamWhat doesn’t work- Deleting any webhook I get a 403- Getting a specific webhook by ID via curl - I get a 403 there as well, oddly enoughEven weirder: I can see all registered webhooks when I list them, but I can't touch any individual one.(I actually need just 1 but I’ve racked them up when developing and testing)I’ve created some extensive

I’ve been experiencing this for months. did sync & unsync, publish & unpublish, and don’t ask how many times I had install & reinstall. but it still doesn’t work. the above is my screenshot on figma working file, below is the screenshot on my design system. on the working file it doesn’t updated, why is that? (in philomena accent)  

I’m suddenly unable to edit any text layers in Figma, across all files, pages, and even brand new files—affecting both my main and secondary accounts.This has been posted by someone else previously BUT the fix that worked for them does not work for me.Please help, I have clients waiting for amendments that I cannot do for them 

I am trying out the CMS content for the first time, as I create a Figma site. There appears to be an issue with paragraph spacing not applying as it should.Paragraphs (a single ‘return’) in text that uses my Body style in a Rich Text field aren’t displaying any paragraph space, despite paragraph spacing of (for example) 16 being defined in the Body text style. I tried defining the space value on all breakpoints, too. No luck.But if I add a forced line break (shift-enter), which should ‘not’ add paragraph spacing, it adds the paragraph spacing! This looks like a bug, and prevents me from adding correct spacing in many contexts. I am also not able to apply correct spacing to lists etc.Is this a known issue, or am I doing something wrong?

Now that you know...Does that bother you?

My page render perfectly 90% of the time, but sometime, it render completely broken like this (text blurred for privacy) And, one again,  the screen above render properly 90% of the time, except in cases such as these. I could provide plenty of other exemple, but the main idea is there. It is important to note that it is completely independent from the browser (it can even happen in Figma). BUT the problem here's quite big because it make user testings impossible in responsive mode since we can have these random glitches at any time 

I have created a card component that has a default and hover variant. I have attached all my text styles and created input properties so that a user can easily change the headline of the card. I want my hover state to have an underline for the headline text, but when I click on the hover headline and Cmd+U it applies to underline to all variants or vise versa removes it.In order to get it to work I have to detach the type layer from the property which obviously isn’t what I want because then the text won’t change. 🙄 OR I have to make a separate input property for hover which is dumb because then a designer has to input the same text twice (and I haven’t tested what that does in prototyping but I would imagine something would be funky there) This seems like a newer update because I didn’t have this issue maybe just a few months ago and I haven’t changed my process at all. I have tried naming the layers differently and that also doesn’t do anything. But I can still create overrides like

I’ve been trying to verify my account for the Figma Education Plan, but I’ve been facing repeated issues. On my first attempt, the system showed an error and didn’t let me complete the verification. When I tried again, it showed “Verification Limit Exceeded.” I reached out to both SheerID support and the Figma Education team for help, but I haven’t received any response from either side. Now my deadline is down to only 5 days, and I’m stuck without a way to re-verify or reset my attempts. Because of this technical error and lack of support, I’m at risk of losing access to the Education Plan. I’m really not sure what else to do—any guidance or help would be greatly appreciated.

Hey, something is wrong with Figma!I am trying to subscribe to Figma Pro plan from Latvia (EU & Eurozone country) but Figma shows me this at the checkout:Your payment method's address is in a country that can't pay in EUR. Please use a different payment method.Latvia uses only EUR as its currency. We don’t use any other currency. My card is using EUR of course! It works everywhere else except in Figma. This is definitely a Figma issue!Screenshot: 

I can open the files on my laptop and tablet but it is not working on my pc.Help Please !! 

When I try to complete the verification, I receive this message: “We are having trouble with the verification process. Please try again later. If the problem persists, please contact us at education@figma.com.”I have already contacted the support email but haven’t received a response yet.Is there anything else I can do to resolve this issue?Thank you.

I was logged into an old school email, and after graduating recently, the institution deleted that email address. I wasn’t able to edit the email for the account and now, I cannot sign back in. This was 2 years worth of hard work 😭 and I would hate to lose it. I have created this account to connect with support teams to get some help. Please let me know if there is anything that can be done! I really really need my Figma account back , it has all of my projects and assignments . Please help me retrieve my account back .

TABLES! FINALLYNow it’s time for shadow/gradient variables!

Hello, I have a MacBook Pro Late 2013 with Mac OS Big Sur. My Figma app version is 116.16.13, and recently the app stopped working and requiring an update, but I can’t open the downloads link, or even download via homebrew

I wonder if it’s possible to turn a frame into a rectangle ? If it is, which other shapes can a frame be turned into ?When a rectangle is selected and frame selection is used, the rectangle is stored inside a frame. In that case, it’s intuitive to take the rectangle out of the frame. But I can’t figure it out when there’s a frame without any child layer.Appreciate any help.

Hi, I wanted to add a Gantt chart template to my FigJam board, however, they seemed to dissapear from my screen when I tried scrolling. Later I noticed they didn’t get deleted, they were instead on the right side of the board. Attempting to scroll to that side, on my MacBook and on my iPad, the board just does not allow me to go past the halfway point of the FigJam board. Now I am afraid I cannot access those templates, and I can also not delete them as I cannot reach them…Help is appreciated!

Hi!Nobody in my org seems to be able to access Dev Mode despite having Full Seats in pro mode. Please advise / assist!  Thanks!