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Request for Recovery of Team Project Files After Ownership Transfer

  • February 10, 2026
  • 1 reply
  • 8 views
장윤지

Hello,

 

The previous owner of the team has deleted their account on 2026/01/30.

 

  • Team project name: 윤지/희진
  • Previous owner email: [redacted by forum admin/moderator to remove PII]
  • New owner email: [redacted by forum admin/moderator to remove PII]

 

 

Before the account deletion, the ownership of the files was transferred to my account.

However, since the files belonged to a team project, the files are no longer visible and appear to be missing after the previous owner left the team.

 

I would like to request assistance in recovering the missing files or restoring their visibility under my account.

 

Please let me know if you need any additional information, such as file URLs or screenshots.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • February 10, 2026

    Hi ​@장윤지 ,

     

    I understand that you lost access to files after those files ownership was transferred to you and the previous owner later left (and deleted) their account.

     

    For security and privacy reasons, we’re not able to investigate account-specific file access issues directly here in the forum. That said, I can help get this looked into by creating a support ticket on your behalf.

    To proceed, could you please share the file URL(s) with me via DM? (You can do this by clicking the profile icon on this message and then selecting the mail icon.)

     

    Having the file URLs will help our team investigate the issue more effectively.

    Once I receive that information, I’ll create a support ticket with all the details you’ve shared so our team can take a closer look.

     

    Thanks,

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