Paid annual plan, but account restricted because of seat I never added

Hello everyone,

I’m trying to resolve a billing problem and hope someone from the team can help.

I purchased and paid for an annual plan with 3 seats.

However, an additional paid seat suddenly appeared on my account without my action or approval.

Because of this, I now see an overdue $20 charge and my account access is restricted.

I have been in contact with support and explained multiple times that I did not create or authorize this seat. Unfortunately, I keep receiving instructions on how to manage or remove seats myself, instead of a billing review of how this charge appeared in the first place.

The issue is not how seat management works.

The issue is that a paid seat was added without my consent and it already caused restrictions now.

I’m asking for:

• a manual investigation of how the seat was created,

• removal of the incorrect charge,

• restoration of access to my prepaid annual 3-seat plan.

Case number: #1735922

I’m happy to provide any additional information, logs, or confirmation if needed.

Thank you.