Hello everyone,
I’m trying to resolve a billing problem and hope someone from the team can help.
I purchased and paid for an annual plan with 3 seats.
However, an additional paid seat suddenly appeared on my account without my action or approval.
Because of this, I now see an overdue $20 charge and my account access is restricted.
I have been in contact with support and explained multiple times that I did not create or authorize this seat. Unfortunately, I keep receiving instructions on how to manage or remove seats myself, instead of a billing review of how this charge appeared in the first place.
The issue is not how seat management works.
The issue is that a paid seat was added without my consent and it already caused restrictions now.
I’m asking for:
-
a manual investigation of how the seat was created,
-
removal of the incorrect charge,
-
restoration of access to my prepaid annual 3-seat plan.
Case number: #1735922
I’m happy to provide any additional information, logs, or confirmation if needed.
Thank you.
