Its been about two weeks now that I’ve been trying to get my Figma student account verified. I’ve already reached out to SheerID but they permanently closed my ticket. They didn't give me a reason why. I used my college email to verify and uploaded evidence of my enrollment. I dont know what to do. I’ve already missed out on a lot of collaborative work and I’m afraid this will cause me to loose points in my assignments. I tried to verify my status again but it said I had exceed the limit of attempts. Please help. It seems I’m the only one in my classes that is having this issue.
Question
Another SheerID Verification Failure Post.
Hey
I’m sorry to hear you’re having trouble getting your student account verified, and that it’s caused you to miss out on collaborative work at school. Let’s get this sorted.
Please email us at education@figma.com so the Education team can take a closer look at your situation. When you reach out, including screenshots and a brief timeline of what you’ve already tried can really help speed things along.
Once you’ve contacted the Education team, feel free to share your support ticket number here.
I’m happy to help escalate it internally and ask the team to take another look as soon as possible. Thanks!
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