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Tania Chiarotto
Tania Chiarotto
New Member
February 9, 2026
Question

My student cannot get his education status verified and the situation is urgent

  • February 9, 2026
  • 1 reply
  • 44 views

Hello, I am a graphic design educator at Dawson College in Montreal. One of my students cannot get his credentials verified since his verification limit has been exceeded. He has contacted both SheerID and Figma to no avail. I have written to education@figma.com on his behalf, along with proof, but I have yet to receive a response - it’s been a week. This software is essential to my students’ learning. Hopefully I will get a quicker response here. 

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1 reply

Figmate
Junko3
Figmate
February 10, 2026

Hi ​@Tania Chiarotto, 

 

I understand that one of your students is having trouble with education verification, and that the response has taken longer than expected.

I can see your support ticket (#1722067) on my end. I’ll go ahead and escalate this internally so it can be prioritized. Someone from the team should be in touch with you soon.

 

Thank you for your patience in the meantime!

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