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Hi,I’m writing because I haven’t received any response from the Figma Education Team, even though I’ve contacted them multiple times regarding my Education verification issue.I already reached out to SheerID, and they confirmed that my verification was successfully approved on September 10, 2025 (Request ID: 68c0cff38506831465be96ec).However, my Figma account is still locked, showing “Verification Limit Exceeded,” and I cannot access some of my files. This situation is causing a lot of inconvenience for my ongoing work and classes.I’ve emailed education@figma.com several times, but there’s been no reply for weeks.Could someone from the Education or Support team please check this issue and help unlock my account?Here are my details for reference: Name: Yejin Kang Verified by SheerID on: Sep 10, 2025 Issue: Account locked with “Verification Limit Exceeded” despite valid verification I’d really appreciate any help or update on this matter.Thank you.Best regards,Yejin Kang

we account are scheduled to pay 6060 US dollars on November 13, 2025. However, this amount exceeds the single transaction limit of my card. Could you please split this bill into two bills of 3015 US dollars each? Otherwise, I will be unable to make the payment.

Hello Figma community! 👋My team and I are having trouble with icon color overrides. I’ve read up on as many forums similar to this issue, but none seem to have a fix for our situation. Problem Summary: Icon colors occasionally revert to nested component colors instead of inheriting the main component's color tokens when switching sizes in icon-button instances.Component Structure: Nested component: .icon-button-configuration - controls button sizing  Main component: icon-button - wraps the nested component and manages color variables Visual of the bug:In the screens below, I’ve create an instance of the icon-button component and switched the size variant. The icon color sometimes changes back to white (nested component's color) instead of maintaining dark gray (main tonal component's token). The issue only happens with x-small, small, large, x-large. Icons correctly inherit colors for medium and xx-large sizes.  What We've Tried:Ensured all icons have identical structure (this resolv

I simply cannot adjust the spacing between two mind map boxes without it:1. Snapping back into place where it was originally, or2. The arrow disappears sometimes when I try to reposition it. FigJam is a great tool, but this one things (bug?) has been so annoying, 

I am logged in with the same two accounts on desktop and Android mobile. Mirroring works as expected when I select a frame in a file in one account but does not when I select a frame in another file in another account (also changed to that account in the app). The floating bar appears in the app that I can click on to start mirroring but then the screen never loads (remains black) and the loading spinner just keeps spinning.I have tried everything I could think of.Logged out of the second account on both devices and tried that way. Restarted the app Deleted caches Updated the app Renamed my teams so they wouldn’t share the same nameWhat is the problem?

I have a Mac mini with 16 GB of RAM Figma is taking 12 of those and it takes a lot of time to do simple actions I reduced the file size and I tried to open one file still have this issue how can I fix this??

My file is messing up in preview mode. Original:Figma Design Image Preview Mode: Preview mode / Prototype. Not just this section all of them are show same issue to me. 

I have set up text styles and text variables dozens and dozens of times, so I’m pretty familiar with how variables work. However today, I created a new set of local variables + local styles and when I try to apply them to a frame via the Appearance dropdown, “Local Variables” doesn’t show up where it should. It shows my main design library and a couple other extraneous attached libraries (which I also need to figure out why they’re there.) Help, please!

I am an account administrator and have subscribed to the professional version of the content. The payment method is credit card. Today, it was discovered that the monthly bill generated on November 13, 2025 was duplicated twice.The main issue is that I paid twice with my credit card on the same monthly bill, resulting in the fees being withheld twice. May I ask how to apply for a refund of overpaid fees? Once the prepayment is directly deducted from the bound credit card. Another time was when I clicked on payment on the generated monthly bill.

Hi I’m trying to get in touch with the sales team -  just for information about trialling he Professional plan (or whichever plan is required) that includes Figma Make.If someone could send me an email whenever they can: [redacted] that would be great thanks. Thanks so much for your help,Kate LawlorSwitcher.ie

I have a button as shown below, it contains an icon on the left hand side configured as a nested component. The size of the icon in the button component below is 20x20px. The size of the icon itself (as an individual component) is 24x24px. My icons are made up of a bunch of strokes, and all icons as their individual component have their stroke width at 1.5px, in the button component it is 1.25px (as scaling from 24x24px to 20x20px scales 1.5 to 1.25). When I change the nested component instance to another icon, the new icon should remain at 1.25px, however the new icon is at 1.5px. I’ve tried changing all of my icon’s constraints to scale but that didn’t seem to do anything. TLDR: I want my nested components to resize but also scale accordingly as I change the nested component instance. Right now it’s only resizing them. Been stuck on this for quite some time, and I’m not sure if this is a bug or if I’m doing anything wrong. Would love some help.

I have lost files from my Figma account. I looked at the drafts > deleted tab and its not there. I also filter searched all projects made by (me) and no luck finding it. I have a link the prototype because I had it linked to my old portfolio and it says that Prototype not found. Either this file doesn’t exist or you don’t have permission to view it. Ask the file owner to verify the link and/or update permissions. This project was definetly used through this email so im confused. I dont know if any other files got lost, but this is a case study for my portflio and a really important project to me so I hope you can help me recover it.

I am a master’s degree student at Politecnico di Milano, and I’m having an ongoing issue verifying my student status. I have contacted Figma Support before, and I was informed that the issue is related to SheerID. However, when I reached out to SheerID, they said it’s a Figma-related problem.I’m certain that I am still an active student, so this verification issue is not on my side. I have tried to verify my student status multiple times, the system says “verified,” but my Figma profile does not update to reflect the Education status.Could you please look into this and help resolve it? I really need access to the student benefits for my studies. 

This should be very simple: I have a component with 2 variants. Variant1 has a text layer which is not underlined text, and Variant2 has the same text layer (same layer name of course), which is underlined text. I added a hover interaction on Variant1 to change to Variant2 When I test it out in the prototype, the underlined text doesn’t show up on hover. To make sure the variant switch is happening on hover, I changed the background of Variant2, and sure enough, the background change does happen on hover. So for some reason the text underline is just not happening. This is a bug, right? Any workarounds?

Hi Figma Support team,I’m having an issue publishing an urgent update of my plugin Lyse:https://www.figma.com/community/plugin/1534731015306874870/lyseWhen I try to publish the update, I get this error message:"Fix errors before publishingWe detected a change to your account details. Please contact support@figma.com to publish this plugin" I believe this is related to a recent change in my account details, but I don’t see any way to resolve it on my side. This update is quite urgent for my users, so I would really appreciate it if you could: Check my account status Unlock or validate my account so I can publish the new version of the plugin  Please let me know if you need any additional information from me.Thank you in advance for your help, 

Expectation:As a designer in Figma Sites I want to be able to add interactions on components and frames to link to pages. 🔗Issue:Link interactions on components/frames doesn’t work, neither in the preview or published site. 😣Work around:If the frame has any text you can add the link to it as well, then the frame link will inherit it and work properly. 🧐

simple bu critical, i am scrolling in figma make input text does not work. sometime i have many context to input, then when i try to scroll up using a gesture in my trackpad, it does not work. i need to click UP button to move to higher section and it is not really nice

Hello Team,I am currently working on a project where we need to setup SCIM for just auto provisioning and deprovisioning of users and we do not want automatic management of seats. We have organizational plan with Figma and I believe we can setup just auto provisioning and deprovisioning of users with this plan.Below is my query regarding the same.There are existing users in Figma and when we configure SCIM for auto provisioning of the users then will these existing users get duplicated or re-created using SCIM and syncing with IdP? What will be the behavior of SCIM with existing users? Will it cause any kind of issues with existing users like loosing their access, loosing project data etc.?Prompt response will be appreciated. Thanks & Regards,Ashish

HelloExcuse me, I had saved pages in a file named [clien name.car project], but suddenly, when I opened it again, I couldn't find the pages. I was just about to submit the project, and this will be a problem for me. Please find a solution to this problem immediately please .

I have two support request tickets: 1597038 and 1599823. Both are marked as solved, but I did not receive any email explaining why they were closed, even though my email account is still suspended and I cannot log in.When my account was suspended, I also did not receive any email explaining the reason. Could you please help me understand how I can recover my Figma account, or if it is still possible to restore it?For your information, my account was suspended right after I uploaded a free design to the Community.

When a team is working on a large design project in Figma with many people editing files at the same time, how do you organize versions and separate work so everyone can contribute without breaking each other’s work?

Hi,I am currently looking for a figjam board I created last year which for some reason is not showing at all in my figma now. In fact the whole project, which was all of my semester notes for that semester in all of my modules, is now somehow missing. Can somebody please perhaps help me in finding and recovering this project and files? It’s really important for an upcoming exam that I can find them.Thanks!

The prototype flickering issue you're experiencing The performance problems with slow interactions, high memory usage, and slow loading

I have a student subscription plan. Everything was working fine for 2 days, but now I can't access the developer mode in team projects, even though it was working perfectly for the first 2 days

Hi Figma Support Team,I was asked to re-verify my Education Plan status. Although the verification had expired for only 24 hours, I successfully re-verified my account. However, my teams are still locked, as if the re-verification hadn’t gone through.Could someone please help me with this issue?