Hi everyone,
I accidentally approved an additional seat on our Pro plan. I removed it immediately after noticing the mistake, and the seat was not used.
Has anyone experienced something similar? Is there a way to prevent the extra charge, or is contacting billing support the only option in this case?
I would appreciate any advice.
Thank you.
Hey
To protect your personal information, we are not able to assist with any billing changes on the forum (refunds requests, payment method changes, etc), so you will need to receive assistance from our support team via email.
Can you please fill out this form here? Once you’ve done so, please let me know: https://help.figma.com/hc/en-us/requests/new
Thank you!
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