Hi Figma Support,
I am writing because I am unable to access the Education Plan despite being a student. I am facing a loop where I cannot verify, and the third-party support has closed my case.
The Issue:
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Role Confusion: In my account settings, my role is listed as "Education" (see screenshot), but I do not have the Education Plan features and am still asked to upgrade to a paid plan.
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Verification Blocked: I attempted to verify via SheerID multiple times without success. I have now reached the limit and cannot retry.
SheerID Response: I contacted SheerID support to resolve this, but they refused further assistance and permanently closed my ticket with the following message:
"Hello, Thanks for contacting SheerID. We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."
Since I am completely blocked by the automated system and SheerID support, could someone from the Figma team please review my account manually? I can provide my student documentation immediately.
Thank you.
