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Question

Billing question

  • February 13, 2026
  • 1 reply
  • 10 views

Kunda

What is the “one-time charges and credits” $20 for? I am renewing my subscription for 2 full seat users, and yet i also have to pay an extra $20 for this. Please help to clarify why 

1 reply

Gayani_S
Figmate
  • Community Support
  • February 13, 2026

Hey ​@Kunda, I took a look and I see we previously connected in January under this Forum post regarding billing. 

I can see in your support ticket (#1695932) that our team mentioned that the $20 is a prorated charge. This usually appears on the following invoice to account for the usage of any seats that weren’t billed in the prior term.

Hope this helps!