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Question

Figma Education Plan – Verification Limit Exceeded / Need Manual Reset

  • January 22, 2026
  • 2 replies
  • 58 views
Anna-UX25

Hi, Figma Education Team,

I am writing to request urgent assistance with my Figma Education Plan. Like many other users, I am experiencing serious re-verification issues.

I am a UX design student at Yrgo, Sweden, and I lost access to my Figma Education Plan in September 2025 after missing the re-verification window. My account was then downgraded to a Free plan.

I have contacted Figma Support multiple times regarding this problem (including tickets #1541584 and #1615172) and was always referred to SheerID. I have contacted SheerID several times and submitted all required information and proof of enrollment, but my tickets are closed automatically without any response (“your ticket is permanently closed”). I also emailed the Figma Education Team twice in December 2025 with no reply, not even an auto-response.

I am now in my second year of UX education, and the loss of my Education Plan is blocking me from working on team projects, accessing my older files, and using necessary AI tools. This is causing serious consequences for my portfolio, upcoming degree project, and internship.

I urgently need my Education Plan access restored and would greatly appreciate it if someone from Figma could manually verify or reset my Education Plan so I can regain full access.

 

Thank you very much for your help,
Anna Nordin
Yrgo, Sweden

2 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • February 12, 2026

Hey ​@Anna-UX25! First of all, I’m really sorry you’ve had to deal with being stuck in a back-and-forth between Support and SheerID.

Thank you for sharing the ticket numbers, I was able to take a look and can see that your application limit has been reset, so you should be able to reapply starting January 31.

I definitely don’t want you to get stuck in another loop, and I’d really like to help move this forward. To better understand what’s happening, could you clarify a couple of things for me:

  • Have you already tried reapplying after the reset? If so, did you receive an automatic message?

  • When was the last time you contacted SheerID support, and what exactly did their response say? 

  • When you submitted your verification, did you use your official school-issued email address (not a personal Gmail or other email)?

Once I have a bit more detail, I can look into the next best steps and make sure we’re not sending you in circles again. Thank you! 

Anna-UX25
  • Anna-UX25
  • Author
  • New Member
  • February 13, 2026

Hi Gayani_S,

Thank you so much for your reply and for looking into my case!

I have great news!
The issue is now finally resolved! After reaching out to Figma Education in the beginning of January and copying SheerID in on the thread after the reapplying didn't work, I received manual help from SheerID support. They reviewed my student certificate manually and verified my account.

My Education plan has been active since February 11th and everything is working fine now.

To answer your questions: Yes, I tried to re-verify after the reset, but it didn't work initially (the system still blocked me). However, the manual review of my document by SheerID has now solved it!

The message that I got when trying to reapply was the same as before the reset: “Verification limit exceeded”, and the system didn't even let me attach any documents.

And, yes, I did use my school-issued email address.

Thank you again for your willingness to help and for following up on this. It means a lot!
It took a long time, but now I finally got my Education plan back. I am never gonna miss a verification window again!

Best regards, Anna

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