Hi, Figma Education Team,
I am writing to request urgent assistance with my Figma Education Plan. Like many other users, I am experiencing serious re-verification issues.
I am a UX design student at Yrgo, Sweden, and I lost access to my Figma Education Plan in September 2025 after missing the re-verification window. My account was then downgraded to a Free plan.
I have contacted Figma Support multiple times regarding this problem (including tickets #1541584 and #1615172) and was always referred to SheerID. I have contacted SheerID several times and submitted all required information and proof of enrollment, but my tickets are closed automatically without any response (“your ticket is permanently closed”). I also emailed the Figma Education Team twice in December 2025 with no reply, not even an auto-response.
I am now in my second year of UX education, and the loss of my Education Plan is blocking me from working on team projects, accessing my older files, and using necessary AI tools. This is causing serious consequences for my portfolio, upcoming degree project, and internship.
I urgently need my Education Plan access restored and would greatly appreciate it if someone from Figma could manually verify or reset my Education Plan so I can regain full access.
Thank you very much for your help,
Anna Nordin
Yrgo, Sweden