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Hi Figma team,I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.Issue summary:My original Figma account was signed up using a school email address. That email has since been permanently deleted by the school upon my graduation, so I can no longer receive verification or recovery emails. As a result, I’m locked out of my original account and the files associated with it.I’ve already submitted a support request (Case #1694665) asking for:Recovery of my files, and Changing the account email to my personal address so I can regain access.I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).I understand this may require manual verification, and I appreciate the support team’s time. I’m posting here only to ensure the issue is seen, a

Hello. Is there any way to solve my problem without plugins?We with team mate have file, that we use to work and now stored in personal account. File must be shared to view other team, and it's preferably to move on common corporate account.But our Figma components must be forbidden to using other team. It may confuse designers and dev team, if they will see components with similar names.Despite we have these components in separate file, other team will see them.For example, designer making something with component: he press Shift+I to see assets, print "Header", then he see "Header" design component and "Header" our component, it's confusing.This is actual component logic, isn’t it?So is there exist way to stay file sharing for team viewing, stay file editing for just 2 people, but forbid using components by other team except specified 2 people? I found this topic, but seems like symbols _ and . now not making component private

I have a free account and plugins were working alright for me, until today when I could no longer launch any plugins. The buttons for plugins on the right bar are entirely unresponsive. The ‘new plugin’ button is also unresponsive.

When I try to copy and paste a frame, Figma only copies and pastes the text in the frame. When I try to copy and paste an image, an icon etc. It simply doesn’t paste anything. The copy & paste function was working perfectly and all of a sudden it stopped working.

Hi Figma team,I’m posting here to follow up and hopefully escalate visibility on an existing support ticket I submitted regarding account access.Issue summary:My original Figma account was created using a school email address. That school email has since been permanently deleted, so I can no longer receive verification or recovery emails. As a result, I’m locked out of my original account and the files associated with it.I’ve already submitted a support request (Case #1680834) asking for:Recovery of my files, and Changing the account email to my personal address so I can regain access.I’ve requested that all follow-up communication be sent to my personal email instead, and I’m fully willing to provide any additional information needed to verify account ownership (ID, proof of email ownership, project details, etc.).I understand this may require manual verification, and I appreciate the support team’s time. I’m posting here only to ensure the issue is seen, as these files are important

Hello!I have lost access to my account due to a technical failure of the device where my login credentials were stored. Currently, I also do not have access to the email address linked to the account, and it is impossible for me to recover it.I am ready to provide any necessary proof of account ownership, including:• The linked email address and community nickname;• Screenshots of my work projects;• Links to projects and project names;• Any other data that can help verify my identity.Could you please advise on how I can restore access to my account?

Hello Figma Support Team,I hope you are doing well.I am writing to request assistance with recovering access to my Figma account. Unfortunately, I have lost access to the email address associated with my account:Email: [redacted by moderator to remove personal information]I have important projects on this account that I urgently need to access, including:- EcoQuest- MediocologyThese projects are critical for my work, and I would greatly appreciate your support in helping me regain access or transfer the projects to a new email address if possible.Please let me know if you require any additional information or verification from my side.Thank you very much for your time and assistance.Kind regards,  Rahaf Aref Alshabrawi

I accidentaly deleted some files permanently and those files were very important and i need them, please help me.

Hola buenas tardes, tengo un problema con el acceso a mi cuenta de Figma, la cual había creado con una cuenta de Google de mi empresa la cual he cambiado de dominio y ese correo ya no existe mas.Ya tengo nuevo usuario (este que estoy utilizando ahora) pero necesito acceder a mis archivos de la cuenta vieja. 

Hi, I had a Figma account registered with my university e-mail address, but I was not able to transfer it to my personal e-mail before my student address was deactivated, and it is now impossible for me to log into my Figma account since I cannot receive the code by e-mail.I used the chatbot, gave the relevant information for account recovery and was given a case number, but l haven’t heard back from support at all and I cannot check the status of my request because I cannot log in.I am at a loss as to how I can regain access to my files and collaborations. Could someone please tell me how to proceed in that situation to recover my account?Thank you for your help.

Hi,I had an annual subscription of Collaboration Seat valid till December 17, 2026. Today I found a due bill of an annual full seat. My question is how did that upgrade without my approval?  Thanks and regards,Mahruf Hussain

I accidentally deleted a file from my Figma workspace, and now I’m unable to find it in the Trash.I have already checked: Drafts → Trash Team / Project → Trash But the file is not available in either location.Project name: Task newThe file was deleted recently, and I would like to request if it is possible to restore the deleted file from your side.Please let me know if you need any additional information from me to proceed with the recovery.Thank you for your support.

hello, I deleted my account before cancel the subscription, also my subscription paid today and I'm not using Figma anymore so I'm asking for refund

Hi,I’m posting here because I haven’t received any response from Figma Education support yet, so I’m hoping someone from the team or the community can help me out. (I’m sending this from another account I also have without any educational advantages nor my files)The email address currently linked to my Figma account can no longer receive emails outside of its workspace. Because of that, I’m basically locked out of receiving important messages.I do have another fully functional educational email address (the one I’m using to post this), and I’d like to know if it’s possible to replace the old email with the new one on the same Figma account, without losing my educational status.I already tried reaching out via email but got no response so far, which is why I’m posting here. Any help or clarification would be appreciated 🙏Thanks in advance.— Tristan

Hi Figma Support Team,I need urgent help restoring a Figma file that I accidentally deleted.**Key details to help locate the file:**- File name: Related to "作品集" (portfolio) – exact name is not fully remembered, but it was for my design portfolio - File creation time: Around March 2025- Approximate deletion time: Between May and June 2025- I have original screenshots of the file's content, which I will attach to this post to help identify it.- My Figma account email: [redacted by moderator to remove personal information]

Hi Figma Support Team,I am writing to request assistance regarding my account and a recent subscription payment.Due to a mistake, I accidentally removed my own administrative privileges from my team/workspace. As a result, I can no longer access the Professional features, and my account appears as "locked" or restricted, even though I have just paid the subscription fee for this month.Since I am unable to use the service I paid for, I would like to request: Restoration of my Admin/Owner privileges for the account associated with  If restoration is not possible, I request a full refund for the most recent charge and the cancellation of my subscription so I am not charged further for a service I cannot access.

Hello! I need help understanding a billing issue.I canceled my Professional Team subscription before the renewal date. My team is now locked, and I don't have access to billing settings or paid features.However, on January 17th, I received a bill for €14.96.So, I'd like to know if this is the monthly cost when creating a team, or what the error was.I'd like to know if it's possible to get a refund. Thank you.

I have a free Figma a/c, it says I can’t add a Variant (for a dropdown hover button) without a subscription? I added the variables for different buttons but am wondering now if there is anyway to make a dropdown menu with a colour hover using a free plan? I was looking for this add variant icon to add the variant: https://youtu.be/DuJL8t4mymsAlso I cannot now find the way that I produced the Figma pop up that said I needed a plan?

I have been using the Figma MCP server for about a month, but last week I started getting some warnings in Cursor saying that the MCP server is not connecting. I have attached some documentation provided by Cursor when I asked the agent to trouble shoot. I have already tried several times to restart both Figma and Cursor, and have made sure my Figma files have MCPs enabled. 

не отображаются фото, не в десктоп версии, не в браузерных версиях, вместо фото пустота, некоторые фото не пропали из проектов

HiWhen attempting to publish a plugin, I was prompted to add two-factor authentication (2fa)After I added it and tried to publish again, I got an error message saying, “We detected a change to your account details. Please contact support@figma.com to proceed”This completely blocks the ability to publish the plugin. I did not receive a reply after sending an email to the specified address

Grey outline has suddenly appeared around all text and picture elements and frames. Some Googling suggests I’ve activated Outline Mode. Unfortunately, none of the shortcuts to switch off Outline Mode are having any effect. Stuck, with grey outlines on everything. Please advise 

so i’m making a project and i want this thing to work (idk how to describe that but image shows everything i guess)

Hey I recently published a component file to Figma make, hoping to try it out, however I cannot seem to find the “component view” (seem attached image fore reference) in Figma make that was showcased during the Schema 2025.Any Ideas how I can access it?thanks :)Schema:My view:  

While navigating between changes only the first change is shown.