Get Solutions

Hello, i have access to both my emails. switching from one email to another and figma and both accounts are logged in with username and password. When i click on the link, it continously says the link is either expired or malformed. I have requested this link severally and each time the link says the same thing. please help! 

Hi, I’m working on a plugin that creates and reads dev resources.My problem is that I have two component libraries, and for the library A dev resources work as expected - I add resources to the main component and they appear on instances. But it for whatever reason doesn’t work with library B - dev resources don’t propagate to instances.My question is, could someone please list all the possible reasons why dev resources might not appear on instances?   

Hi guys, I don’t know if someone has the same problem but when I am in the main menu with all the project everything works, but when I click on one of my project I can enter it but the screen freeze and nothing happens…

Hello,My Figma account has reached its limit and I’m receiving a warning notification.I already submitted my school certificate in English for the Education plan, but my account is still not upgraded and the limit is still active.Could you please check my Education verification and help remove the limit?Thank you very much.

Hi, following the recently launched feature that allow us to copy/paste some elements directly from the version history, I found a very annoying bug:When I copy a frame that includes instances, and paste it onto the current version, the frame turns out to be blank, and the instance detached. The only way for me to preserve the design is to do it the “old way” by duplicating the history into another file and then copy/paste from here. Which is quite counterproductive with the new feature :/. Saw this in another post but it was closed for replies, will this bug be fixed?

我找不到我的 Figma 文件了。昨天，我在文件里找不到它，在已删除的文件里也找不到。我该如何恢复它？通知：嗯，我们找不到该文件……该文件可能已被删除、移动或设置为不可用。请尝试联系文件所有者。我就是文件所有者，但我找不到它。请帮忙恢复它！链接：https://www.figma.com/make/VHsx6lLg1lXowtbzxmfctE/feixingzhijia%EF%BC%88%E5%A4%A7%E9%BB%84%E8%9C%82%EF%BC%89?t=ELAGcg73eOaMgxZG-0

Hello, I’m receiving a message in Optimal workshop when trying to import a figma prototype which says “We are unable to import your Figma Protoype due to API rate limiting” We have an organisational license and both myself and the IxD who create the prototype have a full seat. Is there anything else I’m missing which would help resolve the situation. Optimal Workshop have been very helpful but it seems the issue lies with Figma.

Olá pessoal, boa tarde!Eu realizei todo o processo de atualização e também enviei um email ao suporte do Figma e aparentemente estou com a versão mais atualizada, contudo, as atualizações de IA ainda não chegaram pra mim. Alguém aqui já passou por isso e consegue me auxiliar?Muito obrigada

After select Childen then moving a point, it’s always moving with double value of nudge amount.But if you select more than 1 point they will moving with value of nudge amount.I just want to moving a point with value of nudge amount.

Hi there,We’re reaching out on behalf of the AREA 17 team with a question regarding speaker submissions for Config.Our Chief Creative Officer previously applied to speak at Config and did not receive any confirmation or follow-up regarding the status of the submission. We wanted to check whether decisions were shared and, if so, where speakers may have been notified.We’d love to be involved in Config 2026 and would appreciate any guidance on next steps or who to contact for more information.Thanks in advance for your help, and we appreciate any insight the community can share.Best,Tamara

I’m having an issue signing up for the free Figma Education plan for classrooms and wanted to check if anyone has experienced something similar.When I try to register, the sign-up process does not let me complete the registration, even though I believe I meet the eligibility requirements. I’ve tried multiple times and reviewed my information, but without success.Has anyone encountered this before or knows what might be causing it? Any guidance would be appreciated.Thank you in advance.

I recently updated my Figma app(on Windows) and ever since then it looks like it is forever loading and never uploads. The browser version works but I want to know a possible fix for this as I find the browser version not as efficient as the app. I have uninstalled and reinstalled the app, same issue is occurring.  

comment bubble is fixed in same place instead of scrolling with the attached section or content in prototype as well as in design screens.

Ayer me cogí el plan Full seat y hoy cuando un equipo me ha compartido un proyecto les he tenido que pedir acceso a cambiar el plan para que me dejen seguir editando después de los 3 días que dan de margen. No entiendo que con el plan gratuito pudiéran entrar personas y editar y ahora que estoy pagando no pueda sin que la persona administradora del proyecto compartido pague por mi tambien? 

Hello!I’m wondering if anyone has experienced this and/or can help resolve this: In the backend and presentation mode on my device everything is rendering perfectly. But on other devices where the primary font is NOT installed, the text in the prototype is not appearing correctly. We are sharing this with individuals outside our organization, so we can not ask everyone to install the font on each and every one of their devices. Does anyone have a fix for this? Chloe

Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and have not received a response to the support ticket I opened, so I’m asking here!I have a secondary email tied to the same account, where I pay for Pro features, but entering that email upon sign in took me to a brand new account (the one I am using to message here). I have almost 6 years of work in my account that seems to still be tied to my university email ([redacted by forum admin/moderator to remove PII]) that is no longer active or accessible - email forwarding ended too. Please help me get my work and access to Pro plan back! Thank you!

I am paying for professional account, and I can’t get to the account.

I’m reaching out because I’ve lost access to the email address that was used to create and log in to my Figma account, and I’m hoping to recover my account or the content associated with it.Account information Email used for the account: [redacted by forum admin/moderator to remove PII] Login method: Google / university SSO (University of Washington) Status of email: Permanently disabled by the university Because this was a school-managed Google account, I no longer have any way to receive emails or authenticate through Google, which has locked me out of my Figma account.What I need help withI would like to recover access to: My Figma files and projects Any drafts, designs, or prototypes created under this account Any teams or workspaces associated with this email If possible, I would be very grateful for help with: Recovering the account, or Transferring the account/content to a new personal email: [redacted by forum admin/moderator to remove PII] Verification note (importan

Dear Team,Request RITM8996868 submitted for “Figma Dev Access” was completed yesterday, however I’m still unable to or don’t find toggle option in Figma App. I did try logout/login as well, request your support for resolution at the earliest. GPID: 81194246Name: [redacted PII - DJV 2/5/26] -Khaja Shaik.

Hi everyone,I recently upgraded to a Professional Plan, which is advertised as being "for small teams." However, I'm having a bit of trouble with the permissions.Even though I have the subscription, it seems only one person (myself) can edit the files. Everyone else I invite only gets "view-only" access unless I pay an additional fee for them.Since the plan is marketed for teams, I expected that it would allow more than one person to edit files under the same base subscription. Is this the correct behavior for the Professional Plan, or am I missing a configuration step to enable my team members as editors?Thanks in advance for the help!

how to cancled github integration

Dev mode used to show the full list of variants on a compnonent. Now, if you have a component with more than 3 variants, Dev Mode puts these under a “more” button that you have to click to see them.This new “feature” from 2025 means out production teams and developers have to perform extra clicks multiple times per hour. We did file a support ticket, but were told this wouldn’t be addressed.At the very least, the UI should remember if you had expanded the list previously, and keep that setting. This used to be fully expnaded, which supports how we work. 

I just watched the release notes and see that it’s now supported to embed Figma Makes in Figma Design (and figjam, slides etc), but I don’t see any details on how to do this.I’m able to “Copy design” from Figma Make and paste that into Design as frames, etc.  But the release notes indicated the embedding option would allow for fully functional Make within Design.Any pointers/hints on how this is done?  

Hello Figma Support Team,I was surprised to find that my account (redacted PII - DJV 2/5/26) was suspended without any prior warning. Although I do not use this account heavily on a daily basis, it contains several stored projects and historical data that have suddenly become crucial for my current needs.I respectfully ask that you review the suspension and, if possible, restore access to my account. If the suspension was triggered by a specific issue or misunderstanding due to inactivity, I would be very grateful if you could clarify what went wrong so I can ensure it does not happen again.I have always intended to use Figma strictly in accordance with your Terms of Service. In order to retrieve my work and continue with my projects, I would be extremely appreciative of your assistance in resolving this matter.Thank you so much for your understanding and support. I look forward to your positive response.Regards,Juan Gosso

Hello, I have an enterprise plan and a designer that is at the max of her credits. There is no way for me as an admin to give her more. Since the message states that credit limits are not strictly enforced, is there a way around this?