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Question

Unable to Verify My Student Account

  • March 2, 2026
  • 1 reply
  • 9 views

Chaithra Sadashiva

Hi Team,

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan. When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID a few times but they just get back to me with

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

 

Please help me with this.

1 reply

Gayani_S
Figmate
  • Community Support
  • March 2, 2026

Hey ​@Chaithra Sadashiva, thank you for already reaching out to both SheerID and our education team (I can see your ticket #1771748). I’m sorry this has been such a loop for you.

I’m going to flag this internally to help get more visibility on it and make sure it’s prioritized. Someone from our education team will follow up with you as soon as possible to take a closer look and help sort this out.

Thanks so much for your patience in the meantime!