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I signed up for Figma using my school-issued email address and have attempted the student verification process twice. Unfortunately, both attempts were unsuccessful(I don’t know why.. I submitted my school ID photo), and now I receive a message saying that I have exceeded the verification attempt limit.

 

I contacted SheerID for assistance, but they informed me that they are unable to help further. Therefore, I am reaching out here to request direct support from the Figma team.

 

Could you please reset my verification attempts so I can submit the correct documents? If that is not possible, may I try the student verification again using a different email address that is not my school email?

 

I have a student who is having this exact issue as well. Need a resolution asap.

Hi All, thanks for reaching out! 

I can only imagine the frustration this process has caused. If you’ve already contacted SheerID and they weren’t able to help, please reach out to the Education team directly via email at: education@figma.com to help verify your education status. 

same issue please resolve this

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