Figma Desktop App Not Opening

Hey ​@AlexFox, thanks for reaching out! 

I definitely understand how frustrating this must be. This actually sounds like more of an issue with your MacBook, rather than Figma. 

Can you please confirm if you’ve tried the solution listed on the screenshot you shared?
 
First, ensure that the Figma desktop app is indeed in your Applications folder.

Using Spotlight search:

• Press Command + Spacebar to open Spotlight search.
• Type "Applications" and select the result that appears. 

If you don’t see your Figma desktop app here, drag it from it’s current location (usually the Downloads folder) into the Applications folder. 

But if the Figma desktop app is already in your Applications folder, try dragging it into a different folder then back into your Applications folder. 

If that still doesn’t work, before reinstalling, be sure to delete the application that is already in the Applications folder, then move the new version in. Permissions set on the previous app may be damaged, which is why it is denying you access.

Please let us know how it goes. 

Dragging the application into a different folder simply creates a shortcut. Deleting the application that is already in the applications folder and re-installing still does not resolve the issue.

Hey ​@Ivan Nunez, thanks for explaining what you’ve already tried. 

I’d like to help get this in front of our Technical Quality team so we can take a closer look. Before I connect you, could you share a bit more detail about what you’re seeing?

• Are you getting any specific error message?

• What exactly happens when you try to open or move the app?

• If possible, could you share a screenshot of what it looks like on your end?

That extra detail will help us understand the issue better, thank you for your help! 

To resolve this, I downloaded the app manually from the Figma site.