I would like to inquire about my eligibility for the Figma Education Plan. I am currently enrolled as a student in a university and are currently logged in to Figma with my university account email. I am also ready to provide more information if needed.
I tried signing up using the SheerID verification, but it keeps getting rejected with no clear reason why. I have also contacted their support team about this, and their reply is just this message with no further instructions:
"We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed."
Moreover, after the above email, I am no longer able to submit another application. Their system just shows the message:
"Verification Limit Exceeded".
"We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer."
I tried e-mailing them again and they replied with the exact same message as before. I can also confirm that I have not received my Figma Edu access. I have also tried sending them another request before I created this thread. Is there anything more I can do to verify my access to Figma Edu?
