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Question

Team Restore: No recovery email received, please manually restore my 3 teams

  • March 2, 2026
  • 1 reply
  • 3 views
帅帅s

Dear Figma Support,

 

I deleted my teams and clicked "Send restore email" many times, but I have NOT received any restore email in my inbox, spam, trash, promotions, or any other folders. I have checked everything and the email is missing.

 

My account email: [redacted by moderator to remove personal information]

I have 3 teams deleted, around Feb 28 or Mar 2, 2026.

I am the owner of these teams and need to restore all of them and all files inside.

 

Please manually restore my teams for me. Thank you very much.

 

Best regards,

 [redacted by moderator to remove personal information]

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • March 2, 2026

    Hi ​@帅帅s — welcome to Figma Forum, and thanks for sharing what’s going on.

    I checked on this for you and, while I can’t view account-specific details from here, I can confirm that our Product Support team is actively reviewing your request. Your case number is: 1771749, and they’ve followed up with you directly by email with next steps.

    I’ve also removed some personal information from your post to help protect your privacy — thanks for understanding. In the meantime, please check the inbox associated with your Figma account for their reply. 🙏🏻

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