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Unable to Change Account Email & Password – Former Employee Account

  • March 2, 2026
  • 1 reply
  • 7 views
KAF UIUX

Hello Figma Support Team,

 

I am facing an issue with one of our company’s Figma accounts and I need your assistance.

 

This account was previously managed by a developer who worked at our company, but he has since left. Currently, I am unable to change the email address associated with the account.

 

Whenever I try to change the password, the system indicates that the password is incorrect. The only way I can access the account is by signing in using “Continue with Google” with the same email.

 

Additionally, when I attempt to change the password, disable security settings, or make any account changes, I am asked to enter the current password, which is always rejected as incorrect.

 

I kindly request your help to:

 

  • Remove or reset any existing security restrictions on the account

  • Assist me in changing the email address to a new company-controlled email

 

Please let me know if you require any verification or documentation to confirm ownership of the account. I will be happy to provide it.

 

Thank you for your time and support.

 

Best regards,

Ahmed

March 2, 2026

Hi ​@KAF UIUX , Celine from Figma here! Thanks for explaining the situation.

Since this involves account access, password resets, and changing the email on an account previously managed by a former employee, our team will need to review this securely and verify ownership before making any updates (if eligible). For security reasons, we’re not able to handle account recovery or email changes directly in the Forum.

I’m going to send you a DM shortly with the secure form to contact our support team. They’ll guide you through the verification steps and help you regain control of the account safely. Thank you!

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • March 2, 2026

    Hi ​@KAF UIUX , Celine from Figma here! Thanks for explaining the situation.

    Since this involves account access, password resets, and changing the email on an account previously managed by a former employee, our team will need to review this securely and verify ownership before making any updates (if eligible). For security reasons, we’re not able to handle account recovery or email changes directly in the Forum.

    I’m going to send you a DM shortly with the secure form to contact our support team. They’ll guide you through the verification steps and help you regain control of the account safely. Thank you!

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