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Question

Can figma give me additional buffer time ?

  • March 2, 2026
  • 1 reply
  • 6 views
RATLI

Hi, 

 

I am using figma pofessional plan since more than 1 year. Whenever i contact the team to extend buffer time after finising my exact billing date, they always help me. 

 

And this time, again i have sent email to them to help me to increase buffer time and still waiting for them to response, support ticket : 1773195 . My team will start work after next 3 hours and my plan is locked now, and lets see if they can help me to reactived and extend the buffer time. 

 

I am waiting for support team to response.

 

 

 

1 reply

J
Figmate
  • Junko3
  • Figmate
  • March 3, 2026

Hi ​@RATLI, 

 

I understand your Professional team has been suspended due to a payment issue and you’re requesting help to extend the buffer time so the team can continue working.

 

I can see your support ticket (#1773195). For privacy and security reasons we can’t handle billing issues in the public forum, but I’ve escalated your case internally and added a note to prioritise it.

Someone from our team will contact you via the ticket email when they’re ready.

 

Thanks,

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