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I have a full seat through my organization but suddenly started receiving a “WebAssembly.Instantiate(): expected magic word 00 61 73 6d, found 00 20 0a 42 @+0” error when trying to launch any Figma module. I was working in Figma Make extensively for a project until an hour ago and am completely stuck now and unclear what is happening. Please help. 

Hello Figma Support Team,I hope this email finds you well.I am writing to request access to the new Figma UI3 and AI features. I am a professional UI/UX Designer with over 3 years of experience, currently working on multiple projects.I have noticed that several members of my design team have already received the UI3 update, but my account is still on the previous interface (UI2). Since we work collaboratively, this inconsistency is creating friction in our workflow, and I am unable to utilize the new generative tools that my team is using.Could you please check my account status and consider enabling the new UI3 and AI features for me? It would be incredibly helpful for my daily design tasks.My Account Details: Name: Ahad Mia Email: [redacted by forum admin/moderator to remove PII] Best regards,Ahad Mia UI/UX Designer

My educator account expired in September.  I have filled out the form 4 times in an attempt to get it reinstated.  I have also contacted support prior to this.  It has not yet been resolved.  How do I go about getting access to my account again?  If I am filling out the form incorrectly, could you advise me of the issue so that I may correct it?  

Hello Figma Support Team,I am writing to request a refund and a correction for a payment that was processed just moments ago.I was unexpectedly charged for an annual plan for multiple seats. I did not realize that former team members were still listed in my team account. These accounts are inactive and not in use.I only need to pay for 1 seat.Could you please cancel the recent transaction and refund the full amount? I would like to re-subscribe and pay only for the 1 active seat I am currently using.Here is my account information: Team Name: SOUNDGYM Account Email: [redacted by forum admin/moderator to remove PII] Date of Charge: Jan 15, 2026 Please let me know if you need any further information. I look forward to your quick response.Thank you.

Hi, I’m not able to view the MCP server integration option in the Figma Desktop app in Preferences on Mac ow Windows, I am a paid professional (full Seat), pls see screenshot, I have the latest version of the desktop app also, please advise what I may be missing?  

Hace unos dias cancele mi suscripción al plan profesional de Figma, concretamente lo cambie al plan gratuito. Sin embargo, hoy recibi un email en donde me indicaban que se desconto dinero de mi tarjeta a pesar de lo mencionado. 

I Would like to update my email account in my older student account that I lost access to. This account has all my files and I need them. I would like the projects to be added to my current account [redacted by forum admin/moderator to remove PII] or that my student acount [redacted by forum admin/moderator to remove PII] update the email to my current one. 

We are using a Figma Professional plan.The email associated with the account was deleted and later recreated with the same address and domain (sergio.mendez@servifacil.com.mx)The account still exists, but password reset emails are not being received.We need assistance recovering access or migrating the files to another account.

I am having the exact same issue as others with publishing plugins after being asked to set up 2 Factor authentication. I have tried emailing support but have not got a response. Can you please create me a ticket too and get this resolved.  

Hi I need someone to help me set up my account to make sure it’s the pro version for students. I got verified as a student but I should have the pro version. 

My plugin hasn't been approved for a long time and I haven't received any notification. Please help me.The addresses of my two plugins are as follows：https://www.figma.com/community/plugin/1593181319238050839figma.com/community/plugin/1593183396355307551

I am trying to contact ANYONE at Figma as my renewal is coming up and have some questions and adjustments to make.  Who can I contact? I also have a ticket opened 1685455 for someone to reach out to me.  Please advise.  Thanks,Shawn

Hi Figma-team,there have been several tickets regarding custom fonts that cannot be displayed in Figma Sites. About a month ago, you mentioned that the team is working on this but couldn’t share a specific timeline yet.Since some time has passed, I’d like to follow up and ask if there are any updates you can share. Perhaps a rough timeline or further details on when this feature might become available.Thanks a lot in advance for your feedback.Best,Carla

Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.Request: Can a Figma Support Specialist please open/escalate this as a recovery case (backend lookup by file ID) and tell us: Was the file deleted, moved to another org/team, or made unavailable due to permissions? Is it recoverable, and what’s the latest recoverable version/tim

We are a county government and want to use the free version of Figma to view UX/UI files created by a vendor.  Some companies don’t allow county government to use free versions.  Wondering if Figma is the same?  Not seeing anything prohibiting it but want to make sure.Thanks much,Melanie

I was charged for a Professional Plan this month after I had submitted a cancellation. My account is locked and no longer active, so I’m not sure why I was billed. I would like a refund. 

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in:  - File 1 from Team A: 50 instances  - File 2 from Team B: 25 instances  - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component   - ✅ Returns total usages, file count, and team count per component   - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/component/usages?group_by=file   - ✅ Returns list of all files using the library   - ❌ Shows total library usages per file (all components

Please help, when I go into presenting mode my screen doesn’t take up the full screen. I’m using Figma’s 16:9 size template and I played around with every mode in the presentation settings (responsive, fit to width, fit to width and height, etc). the best option i could use is fit to width and height but it still has the black margins on the top and bottom. what’s the easiest solution to fix this so the screen is truly full screen? i really want to avoid resizing/readjusting all my components. 

저는 학생(대학생) 계정으로 로그인했는데, 학생 플랜 인증이 안 돼요. 사용량 제한을 초과했다고 나오는데, 이게 맞는 건가요? 급한 작업을 바로 해야 하는데, 기다려야 하나요? 빨리 인증해 주세요. 여권이랑 재학증명서 같은 서류는 지금 바로 첨부할 수 있어요. 제발 빨리 처리해 주세요. 몇 달 동안 피그마를 못 쓰고 있어요.. 

 Hello Figma Support Team,I’m writing to report an issue where I’ve lost access to Figma designs that were created for me, even though the designer was the original owner of the files.The designer initially owned the file and shared access with me during the project. However, when I tried to open the file today, I found that my access had been removed and the file is now asking me to request access again. This was done without any prior notice.Details of the issue: My Figma account email: (redacted by the moderator due to PII) Figma file link: [redacted] File / Project name: FALcom – V1 Designer / file owner username on Figma: Intel Grafix Date access was removed: Unknown (I discovered the issue today when access was no longer available) Nature of the agreement: Client–Designer (designs were created specifically for my business/project) Although the designer was the original owner of the file, the designs were created for my use. Losing access has caused disruption to my work

Hello! Am I the only one experiencing this? I cannot set default color for new text frame no matter what I do. 

Hello Figma Support Team,   I recently subscribed to Figma Professional and canceled it about a month ago. I understand that the subscription will not renew, and I no longer have an active plan.   However, I still see a charge of $15.00 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount.   Could you please look into this and help process the refund at the earliest?   Thank you for your support.   Best regards, Top Up Game

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!  

When I moving a surface with my mouse middle button, a random text appears on the surface.Video: Screencast Browser: Firefox 146.0.1 (64-bit)OS: Ubuntu 25.10 Edit:Reloading a browser solves the problem, but the problem happens every time after text input,for example, after modification the width property of a frame. Reloading tab doesn’t solves the problem.

Hi Figma community/team! Wondering if anyone has any context on this strange selection lag issue I run into when selecting component instance nodes:Our plugin listens to selection events via selectionchange event (docs) On selection change, we want to evaluate figma.currentPage.selection and perform some calcuations This works fine and well, EXCEPT for the case where the current Figma selection includes component instance nodes In that case, when the user selects a component instance node directly, the selection of the comp instance node lags (see video-- there's a lag as the selection boundary "flashes" when selecting an instance node, VS no lag when selecting a frame node) But what's odd is that if I select a parent node containing that same comp instance node, e.g. a frame, there is no lagI can consistently reproduce this laggy selection with the simple code below. It appears any reference to figma.currentPage.selection in the selection event handler causes the performance to dip wh