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Okay, listen, here’s the thing:A little over a month ago, around November 25th, I accessed the Figma free trial, particularly interested in giving the Prototype sharing, since I had a project that judges would evaluate and I wanted the prototype to be available for them if they wanted to explore it first-hand. All perfect, the free trial worked just fine, and the project ended.Around December 10th, I cancelled my Figma Pro subscription and removed both seats in the team and whatever. Basically, cancelled the free trial and everything because I wasn’t going to use it anymore and I cancelled with enough time to spare so that I wouldn’t get charged on December 25th the Pro subscription. Asides from the fact it’s nearly impossible to access how to cancel said subscription.However, on the early morning of December 25th, I get a receipt from my bank that I’ve been charged $10.67 by Figma. At first, obviously, I got confused, so I sent an email to Figma Help via the AI Support Chatbot like “h

Hello I just checked how much I was charged by FIgma last month and saw an additional 20 pounds. This is the second time it is happening to me. I am a freelance designer and I am using my own figma account but the devs are not on my paid account because the company I freelance to has them on full time contract. I hope I made the difference clear about why I shouldn’t pay a dev seat for them. I think I saw a notification and clicked accept without reading the seat change I am really sorry for that could you please check if the seat is closed now and I would be super happy to get a refund as I am just a small size entreprenur here with limited resources  many thanks and happy new year 

I created something in Figma Make using Figma AI by writing prompts. Now I want to edit it, but I couldn’t figure out which plan I need to purchase — Full, Dev, or Collab?

guys? My Figma isnt working smoothly and after mints of working, it stucks and not actionable more then shut the screen off instantly??? 😒😣

I’m currently structuring a design system in Figma and need to design screens for three different sizes (desktop, tablet, and mobile). To streamline this, I’m setting up variable modes for each screen size.I have separate libraries: one called Foundations and another called Core. In Foundations: I’ve created variables for screen sizes and other recurring dimensions, like internal content areas. In Core: I’m building a 'Content Card' component with specific variables for its width at each breakpoint. The issue is that when I apply a variable mode, I have to select the desired mode twice—once for each collection (Foundations and Content Card).I’m looking for a more efficient way to handle this. My goal is to reduce manual work and repetition. Since I need to create all versions for every part of the project—including navigable prototypes—I want to minimize clicks and keep the component volume as low as possible.

Hello Figma Support Team,I hope you are doing well.A design file was accidentally deleted entirely from my Figma account, and I kindly ask for your assistance in restoring it if possible.Here is the link to the deleted file:[redacted by forum moderator to remove PII]I would really appreciate your help, as this file contains important work.Thank you very much in advance for your support.Best regards,Ahmed Fayez

Hello Figma Support Team,I’m requesting help to recover ownership or admin access for a Figma file that I previously owned.I originally created and owned this file, and it is saved within my project. Recently, I transferred ownership to another team member (Nil Sakariya) for collaboration purposes. However, their Figma account is currently unverified, and as a result, they are unable to manage access settings, seats, or reassign ownership.Because of this, all access management is now blocked, and I’m unable to edit permissions or regain ownership, even though the file belongs to my project and ongoing work.Here are the details: Previous owner: Omswami Choudhury (me) Current owner: Nil Sakariya (unverified account) File link: [redacted] Project name: DNJ Techx This file is critical to our active college project, and the current owner cannot take any action due to account verification limitations. I’m requesting your help to either: Restore ownership back to my account, or Grant

The file was moved to a client project 3–4 days ago, and after that it became inaccessible.

Hi everyone,I’m working with a growing design system and the component library is starting to feel cluttered. I’d love to hear how others organize large sets of components in Figma.For example:Do you prefer many small pages per category or one large library page?Looking forward to suggestions — thanks!

Hello, I used my college e-mail to register for Figma and after graduating my e-mail has been deactivated. I can't log in nor forward e-mails to my new address so I can't access Figma anymore. 

Although I closed my account about a week ago, I am still receiving billing invoices at the email address ‘[redacted customer PII - DJV 12/26/25]’. I would appreciate your assistance in resolving this matter.

Hello! I can’t log into my account because I forgot my password, and the email address linked to the account is blocked. What should I do?

I changed devices from Mac 13 pro with Intel to Mac 30 pro with M1 chip and all plugins stopped working.Is not that they don’t load or give me an error, I click on the plugin and it doesn’t do anything, it’s like a dead-end button now.Already:- restarted device- cleared cache- tried incognito mode & on desktop app- deleted and re-added all pluggins I only ever used PDF to design/figma and I’ve never had issues with the old device, it never worked as soon as I started using Mac with M1 chipConsole log even when I click to start the plugin the console stays put, no new logs load

My page got unpublished by figma and not able to publish again.Need help to understand the issue.Attached the screenshot. 

Hi, I hope you can help me! I don't have a laptop at the moment, so I want to learn Figma by working on it from my tablet. However, I’ve already run into a problem—I can’t figure out how to delete layers. In the menu that appears after tapping on a layer, there’s no delete button, so I don’t know what to do. I really hope you can help me! 

Hello,I was charged for a "Professional Team (Monthly)" subscription a few hours ago.However, no Professional team appears in my account.I only see one team marked as [Free], and there is no Admin or Billing menu available.I have never created another team, and it seems the subscription was not properly attached to my account.I would like to:1) Cancel the subscription immediately2) Request a full refund, since the subscription is unusablePayment was made today, and I contacted support within a few hours.Thank you. 

I am writing to report an issue regarding email notifications for file access requests.When I share my Figma files with others and they request access, I am not receiving any email notifications from Figma about these requests. Because of this, it sometimes takes a long time for me to know that someone has requested access to my files.I would like to receive an email notification whenever someone sends a request to access my Figma files. I have already checked my spam folder and verified that email notifications are enabled in my Figma settings.Could you please help me resolve this issue or let me know if there are any additional settings I need to enable?

Hi, I have been using Figma Make, and I used to be able to see the code of the files in <> Code tab and edit the files, but one day I clicked something and i can no longer see the contents of the files just the file names. I would like to be able to see the code and edit, hoping someone can help. I am sure its a quick fix, unless others have experienced similar situations. 

Hi, my original question was going to be:  I've been struggling with forcing the Figma Desktop App to work in sRGB. I mean the entire app, not just the project preferences. Attached is what I mean. Image 1 is web-based Figma (Chrome -- Enabled Force sRGB and Forced Colors Flags) and Image 2 is Desktop App (Win 11.. Notice that even my Close X button is not real red -- all other apps don't do this) I've seen similar issue with other Electron based apps like VSCode and was able to fix it by appending --force-color-profile srgb in the shortcut Target to the exe. Tried it for Figma to no avail: "C:\Users[USER]\AppData\Local\Figma\app-125.11.6\Figma.exe" --force-color-profile srgb I have not enabled HDR on my monitor although it support it. No other color management or profiles added via Windows. Any Idea how to fix the issue and force sRGB? So after more tinkering I found a solution:Right-click on the shortcut (desktop/taskbar/start menu folder -- whichever you use) Compatibility tab →  ✅ 

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back, it’s an emergency 

Hello Figma community by mistake i have deleted my Figma account and when i logged it again all of my 2 year works lost please help me out this is verry necessary 

Hello i have been trying to transition from the free version to educational version using my university email and other id information but figma keeps giving me error saying that the data are not enough or i have given something in other language even though there is only English. i have tried giving my id card with both sides displaying my full name and picture with university logo, i tried giving a screen shot with my university sis menu with all information, even with list of course i took with their marks but nothing works.

I have down graded my plan to starter plan in 23/12/2025 and it still deduct from my credit card and i got a message from the bank in 29/12/2025 that the monthly plan has been updated even when i cancelled it 

I’ve lost access automatically to an important Figma file . When I try to open it, I see this message: “Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.” This is a critical design file for us, and we urgently need to recover it. Could you please help restore or provide guidance on how we can recover the file? Here’s the file link:[redacted] 

An very important draft file have been disappeared suddenly without knowing the problem where and i need it as soon as possible.here is the e mail of the account: [redacted]this mail [redacted] was the owner of the team and then he give me the owner access then he leaved the team. i was able to access the draft file but suddenly it disappeared.here is the file link and when i try to access it it give me page where it says ( this design file may have been deleted , moved ,or made unavailablethere is the file link:[redacted]