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Question

Figma New Access Issues

  • March 26, 2026
  • 2 replies
  • 13 views
Sophia Mosich

I am being invited to view a file, but when I click accept, it says it is restricted. This has happened with three different files for one of my co-workers. An outside organization is sending us access to view, but when we click accept in our email, it still says restricted. I have clicked " ask to be added,” and I have asked the other organization, but they are not getting emails that I am doing this. My email is correct, and I have cleared my cache. I have double checked that they have sent view access and they have done all the same steps for my manager and he has no issuing accessing the files. But me and my co-worker do, we have done everything on our part but there is clearly a Figma issue. This has been going on for 2 weeks.

    2 replies

    J
    Figmate
    • Junko3
    • Figmate
    • March 27, 2026

    Hi ​@Sophia Mosich, 

     

    I understand that you see the "Ask to be added" button when you open organization resources which you received an invitation for, but it seems your requests are not being sent to the relevant workspace admin to accept.

     

    This case might requires individual investigation, but I see on our backend that you already contacted our support team via ticket (#1816440) regarding this issue and one of our support specialists is working on this.

    Our specialist already mentioned that they are prioritizing your request, but I've added an internal note to gain more visibility to your ticket. Please wait for them to reply to your ticket.

     

    In the meantime, you might already be familiar with this, but I'm sharing a related document for your reference: Restrict or prevent guest access

     

    Thanks,

    Sophia Mosich
    • Sophia Mosich
    • Author
    • New Member
    • March 27, 2026

    Hello, ​@Junko3 

    Yes, I have asked the team members that are sending me the emails and none of them are getting them. Also, my manager is getting access the exact same way and restricted page is not showing up. It showed up for one file that he did not have access to and he click asked to be added and within the hour was added. I am not sure why for me and one other team member it has been different and going on for 2 weeks!

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