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Unable to receive SMS authentication code

  • March 27, 2026
  • 2 replies
  • 12 views
Dxy

I am unable to log into my company's Figma account after my long leave. It asked for an authentication code or sent an SMS for two-factor authentication. However, I am unable to receive an authentication SMS on my phone.

Since my work account got blocked, can not login post my topic, I used my personal account to add a comment to the ticket.

I already opened a support ticket (#1815278 with my working account) on your official support website long time. But I haven’t received any response yet in my work inbox. Could you please help check on this and escalate this issue with our support team to get this fixed for on priority?

    2 replies

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • March 27, 2026

    Hi ​@Dxy — Celyn from Figma Community Support here.

    Thanks for flagging this and for sharing your ticket number — I understand that you’re currently unable to log in to your work account due to authentication issues.

    I took a look at your ticket (#1815278) and can see that the team has already responded, but it looks like the response didn’t make it to your inbox due to a delivery issue.

    When you have a moment, could you please DM me the email address you’d prefer us to use for communication so I can update the team and escalate this for you?

    I’ll keep an eye out for your message and help move this along.

    Dxy
    • Dxy
    • Author
    • New Member
    • March 27, 2026

    Hi Celyn,

    Thank you for your response! Could you please use (redacted by the moderator due to PII) to reach me? I'm still not receiving emails at my work account email address from figma support team, so contacting me at this alternative email would be appreciated.

    Thanks again!

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