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Question

SCIM creates users but seat (role) is not applied (Entra ID → Figma)

  • March 27, 2026
  • 1 reply
  • 25 views
John Con

Hello

We are implementing SCIM provisioning for Figma using Microsoft Entra ID with the new roles-based model.

Setup:

  • Figma gallery app (new template)
  • Custom attribute roles (multi-value)
  • Mapping: AppRoleAssignmentsComplex([appRoleAssignments])
  • App roles defined with values: Full, Dev, Collab, View
  • Users are assigned to these roles (not Default Access)

Issue:
SCIM provisioning is working in the sense that users are created successfully in Figma, but the seat is not applied or updated based on the assigned role.

No matter which role (Full, Dev, Collab, View) is assigned, the user ends up with the same seat in Figma.

What we’ve checked:

  • Users have explicit role assignments on the enterprise app
  • Only one role per user during testing
  • Mapping is set to “Apply always”
  • No legacy SCIM schema is used

Question:
Is there anything specific required for Figma to accept the roles value from Entra, or a known issue where the seat is not updated even though SCIM succeeds? Is there something we have overlooked and can get some help on.

Thanks

1 reply

J
Figmate
  • Junko3
  • Figmate
  • March 30, 2026

Hi ​@John Con,

 

Thanks for reaching out and providing such a detailed breakdown of your setup and the issue you're seeing with SCIM provisioning via Microsoft Entra ID.

 

I see in our system that you’ve already submitted a support ticket (#1806113) regarding this issue.

Since troubleshooting SCIM configurations usually requires a closer look at your specific setup, going through a dedicated support ticket is definitely the best path forward.

I’ll go ahead and add an internal note to your ticket to include all the details you shared in this post. This will help keep all your information in one place and escalate the issue internally to help prioritize your inquiry.

 

For your reference, as outlined in our Help Center article, please note that the Manage seats via SCIM using Microsoft Entra ID feature is available on the Enterprise plan.

Please keep an eye on your inbox for a ticket reply from our support specialists, and you can continue the conversation directly with them there.

 

Thanks,

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